Having trouble cancelling Scott's Bass Lessons

[cheapimitation]

I signed up for a free 2-week trial, and on day 12 decided to not proceed with the program, so tried to cancel... saw that there was no way to do that except by contacting them, so did that via email, but received no reply and my account was charged anyway. Over the past week have sent 3 emails, each with no reply nor action, though I did get a form email offering a refundable 30-day trial-- I replied to that and indicated that I didn't want a further trial, just a refund and cancellation... called yesterday and left a phone message via Skype, and no reply that way either. Anyone on here have advice on how to actually cancel this thing? Am I missing something?

 

[ProfFrink]

I simply deleted my credit-card info from the site. After a while I contacted them to ask them to cancel my account "in an orderly manner" but they replied that it was already listed as cancelled (and that they would be happy to have me back blah blah blah)

It is a bit annoying that they don't simply have a "cancel" button. I think it's bad customer service, and charging you is definitely not nice at all

 

[Indiana Mike]

Wow

 

[cheapimitation]

I finally received a reply after a fourth email and 8 days, and they said my card will be refunded within 10 days. Was a bit of a time waste having to think about the issue for that long.

 

[Indiana Mike]

That's OUTSTANDING customer service.

 

[groooooove]

I have serious doubts it's just a coincidence it's hard to cancel - thats why companies offer free trials in general, they hope you either love the service and keep paying on purpose, or are too lazy (or stupid in their eyes) to cancel.

 

[TrevorG]

I signed up for a free 2-week trial, and on day 12 decided to not proceed with the program, so tried to cancel... saw that there was no way to do that except by contacting them, so did that via email, but received no reply and my account was charged anyway. Over the past week have sent 3 emails, each with no reply nor action, though I did get a form email offering a refundable 30-day trial-- I replied to that and indicated that I didn't want a further trial, just a refund and cancellation... called yesterday and left a phone message via Skype, and no reply that way either. Anyone on here have advice on how to actually cancel this thing? Am I missing something?

What didn't you like about it? Been thinking about sing it for a while.

 

[cheapimitation]

I felt that I viewed the videos that seemed most valuable (particularly those by Rufus Philpot), and the rest didn't seem worthwhile.

 

[scottm]

I was just thinking about signing up, so I’m glad you posted this.

-ScottM

 

[cheapimitation]

I think it's fine to check it out, and I did receive my refund, so I don't think that would be a problem if you were to decide to cancel, but as indicated, it might take longer and require more attempts than one might like.

 

[RayPaganJr]

I’m doing the free trial. To me the site is confusing. After Bass 101 where does one go. There is no chronological order. I am getting more aggravated than enjoying and I can’t see paying for something that I have to stress over.

 

[scottm]

I’m doing the free trial. To me the site is confusing. After Bass 101 where does one go. There is no chronological order. I am getting more aggravated than enjoying and I can’t see paying for something that I have to stress over.

I felt the same when I gave it a try.
I found it unenjoyable.

-ScottM

 

[RayPaganJr]

I just sent an email cancelling my subscription and hope they won’t charge anything on my debit card. I guess B2B spoiled me. No senseless jibber jabber and a pleasure to do the lessons.

UPDATE: I checked email and my cancellation was acknowledged, so that was painless. It was fast too.

 

[vindibona1]

I just sent an email cancelling my subscription and hope they won’t charge anything on my debit card. I guess B2B spoiled me. No senseless jibber jabber and a pleasure to do the lessons.UPDATE: I checked email and my cancellation was acknowledged, so that was painless. It was fast too.

What's B2B?

I almost never take "free trials" where I have to provide a credit card and the onus is on my to cancel within a specific period. It's all marketing psychology and a lot of folks (me included) are often too lazy to try to cancel things we don't want or need.

For me, online lessons have limited value. I paid for Federico Malaman's slap bass lessons and found them lacking. Luckily it was only a one time payment of only $30. And yeah... Scott Devine, nice guy as he is, tends to blather far too much in his videos/lessons.

 

[RayPaganJr]

What's B2B?

B2B = Beginner to Badass.

 

[vindibona1]

Thanks. We do love our acronyms, eh?

 

[bassinplace]

I gave it a year to see what I thought of it. It was alright, but not really for me. There is some useful info there, but I personally didn't like the presentation. Felt rushed to me and didn't go far enough into detail for my liking.

 

[Boogiepop]

Thanks for the info. I'd been pondering Scott's lessons, but now I think I'll give them a pass. I don't like wandering around through courses, wondering what I'm supposed to do next.

B.

 

[RayPaganJr]

Thanks for the info. I'd been pondering Scott's lessons, but now I think I'll give them a pass. I don't like wandering around through courses, wondering what I'm supposed to do next.

B.

Me too. That’s the reason I decided to not continue after free trial.

 

[phillipkregg]

I have serious doubts it's just a coincidence it's hard to cancel - thats why companies offer free trials in general, they hope you either love the service and keep paying on purpose, or are too lazy (or stupid in their eyes) to cancel.

In software development, these things are called "dark patterns".

It's when an app or a website tries to get you to do something that you didn't mean to do by giving you an intentionally confusing UI, or they try to make it very difficult to do something that should be simple - because it hurts their bottom line. An example of this is cancelling a membership service. They are getting more and more common too, unfortunately.