Help! Is this easily fixed?

Discussion in 'Hardware, Setup & Repair [BG]' started by bassbourne, May 11, 2022.

  1. bassbourne


    Nov 20, 2019
    I bought a brand new bass (Fender American Original 50 Precision) and it arrived with the truss rod nut in this condition (see image). It came with an inspection sheet from the company, so either they caused the damage while setting up the bass, or Fender did (which I find less likely).

    I like the bass and have already contacted the company asking for a partial refund, but I'd like to know if this is easily fixed. If not I'll just return it and forget about it. I couldn't find many of this particular model around though, so I'd like to keep it if it's no biggie.

    I don't want to return it to them for repair considering they may be the ones who caused the damage in the first place. I'd either return it for a full refund, or hope for a partial refund and get a replacement truss rod nut (assuming this looks fixable).

    Either way, I shan't be using this company again.


  2. James Collins

    James Collins Guest

    Mar 25, 2017
    Does the nut come off when you fully loosen it? If it is just the stripped screw driver slots and the nut comes off, replace the nut.

    I'm certain several will come on and tell you to return it because if this is wrong, what else is wrong? On StewMac, the part is $20. There are two sizes though.
    bassbourne likes this.
  3. I would immediately return it. That is clearly abuse by someone who had no clue about what they were doing. You could just replace the nut, but you don't know how the truss rod might have been stressed, or other abuses this instrument may have suffered.

    I would also question if this instrument is indeed brand new.
  4. bassbourne


    Nov 20, 2019
    Thanks for the comments. You're right. I'm going to return it. Receiving a "new" instrument in this state has left a bad feeling.
  5. Zooberwerx

    Zooberwerx Gold Supporting Member

    Dec 21, 2002
    Virginia Beach, VA
    Typical purchase and return with the mangle upgrade.

  6. bassbourne


    Nov 20, 2019
    How do you mean? As in, some one returned it before me and they tried to pass it off as new?
  7. Zooberwerx

    Zooberwerx Gold Supporting Member

    Dec 21, 2002
    Virginia Beach, VA’s the stock-in-trade for any number of vendors. Neat, huh?

    westrock likes this.
  8. bassbourne


    Nov 20, 2019
    I was worried that might be the case. I'm going to return it, I just hope they don't try and blame the damage on me seeing as their "inspector's" apparently signed off on the bass.
  9. Zooberwerx

    Zooberwerx Gold Supporting Member

    Dec 21, 2002
    Virginia Beach, VA
    Okay, I’ll bite: who was the retailer? Include the pic with your claim.

  10. bassbourne


    Nov 20, 2019
    They're called Music Store Professional ( They're based in Germany.

    Yes, have taken a pic of the damage. Already e-mailed it to them asking for a discount, but I'm going to call tomorrow to arrange a return. As someone above mentioned, who knows what else is wrong with it.
    Peter Torning and westrock like this.
  11. That's what I'm thinking.
    96tbird likes this.
  12. 96tbird

    96tbird PLEASE STAND BY

    Possibly. It could also be possible that they never noticed after the return. Just didn’t look closely at it and b just restocked it.

    You have lost your faith in humanity it seems. Can’t blame you.
    bassbourne and Zooberwerx like this.
  13. vaesto


    Jun 21, 2010
    "Brand new" normally means "untouched". This one has the TR nut ruined plus some scratches on the pickguard, I assume all done by one person, most likely in-house guitar tech. I don't know if they have display instruments in their store, but this might be the case why this bass needed the TR adjustment. Fender do their setup and stamp the paper during QC stage, but retailer might have their own after-production setup procedure...
    It is hard to say "return it" as general instrument availability these days means you won't get replacement soon. If they have service call for PG and nut replacement or compensation €.
    bassbourne likes this.
  14. bignote


    May 27, 2006
    Okinawa, Japan
    I would return it for a full refund and shop elsewhere. Then, let my Brothers and Sisters on this forum know where not to shop.
    bassbourne and westrock like this.
  15. RSBBass


    Jun 11, 2011
    It could be an easy fix but anyone who mangled a truss rod nut that much could have broken the rod or ruined the threads. return it.
  16. Gilmourisgod


    Jun 23, 2014
    Cape Cod MA
    Gotta wonder why whoever trashed the trussrod nut needed to use that much force adjusting it. Not your problem, return it ASAP.
    Peter Torning and bassbourne like this.
  17. Lownote38


    Aug 8, 2013
    Nashville, TN
    It doesn't look like too much force was used, but rather the wrong screwdriver. The damage I see could easily have been made by a smaller phillips head driver, when it should be a fat flat head. Regardless, if the neck still adjusts correctly, a new truss rod nut is very cheap! If you like the bass and love how it plays, just replace the nut. If it can't be adjusted to your liking, return it. I had this happen with a Fender Rarities Jazz Bass I got from Chicago Music Exchange. The truss rod nut was mangled like yours from adjustment. I let them know what had happened, but rather than return the bass, because it was the best playing and looking one they were offering, they gave me a partial refund, and I just got a new truss rod nut for it. I didn't even really have to do that, as the old nut still worked fine. It was just chewed up looking.
    bassbourne and MdC64 like this.
  18. J Posega

    J Posega Cat Dad and Dingwall Enthusiast Supporting Member

    Jul 16, 2005
    Portland, OR
    To me, the damage to the TR nut would have me wondering what unseen damage might have been done.

    I'd get the shop to agree to pay to have the bass inspected by a reputable repair person. That kind of TR nut can be removed and replaced easily. If the nut is the only damage, have it replaced on the sellers dime. If there's other damage, return it.
    bassbourne and RSBBass like this.
  19. 60bass

    60bass Gold Supporting Member

    Apr 24, 2005
    North Carolina
    My guess is someone tried to adjust the neck without removing it from the bass and jacked up the nut. Or the neck is not a good one and the rod was maxed out but the neck still had too much relief, so they cranked the heck out of the nut and messed it up. Either way, that's NOT a new bass. No way it would leave the factory like that. Fender sometimes makes mistakes just like every company but in my over 50 years of playing, selling, and repairing Fender's, I've never seen that on any new bass.
    bassbourne and byacey like this.
  20. bassbourne


    Nov 20, 2019
    Music Store Professional in Germany is where I ordered it from. Ordered from them once before and had no issues. This was very disappointing though.