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How many Basses do you Return per Year?

I've only ever returned 3, so my answer would be <1 per annum.

Because we love to share details...

One was a Guild Starfire II to Sweetwater—too heavy, and in the meantime I had found an original 1965 Starfire and had it delivered. Then a Rickenbacker 4003S, which was a simultaneous purchase of two open box models—a blue and a black—with the intention of picking one and returning the other. Also returned an Epiphone EB-0 because I hated it.

I suppose I've done it more with guitars, but my general practice is to keep something for a while and try to make friends with it. That way, when I let it go, I can be sure to lose some money on it :/
 
I've only ever returned 3, so my answer would be <1 per annum.

Because we love to share details...

One was a Guild Starfire II to Sweetwater—too heavy, and in the meantime I had found an original 1965 Starfire and had it delivered. Then a Rickenbacker 4003S, which was a simultaneous purchase of two open box models—a blue and a black—with the intention of picking one and returning the other. Also returned an Epiphone EB-0 because I hated it.

I suppose I've done it more with guitars, but my general practice is to keep something for a while and try to make friends with it. That way, when I let it go, I can be sure to lose some money on it :/
No one can blame you for the EB-0.
 
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I sent back a Noel Redding J. It had that huge hump on the fret bd which was realistically reissued. Sent back a Steel Standard looking 32" scale resophonic bass. It weighed a ton and sounded like a very reasonant pie plate. Quite a grating sound. It looked glorious! Sent back a budget version of Alain Caron's fretless. It was horrible. That whole process was over a couple of years. I have way more time playing then trying. :)

After those days I haven't sent anything back. No gas helps. Putting together the for me, proper quiver of arrows and I don't search anymore.
 
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I have returned a number of basses and guitars over the last 10 years ( but I've kept way more!). I spoke with my Sweetwater rep about it and he told me their return policy is there for a reason. I don't have a decent guitar shop near me so the return policy allows me to try out instruments before committing to them. Same with reps I've spoken with at AMS and Zzounds. They have those costs factored in. A generous return-policy allows online stores to compete with local shops, from a try-it-before-you-buy-it standpoint.

If it's a small shop shipping online, I'm a bit more careful before clicking "Buy Now" since they don't have the scale of the big box stores.

To the OP, I say return it if you're not happy. It's part of doing business.
 
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Customers who utilize the free 30 day return policy are valuable because they provide short term collateralized loans to businesses in need of cash flow.

Except you have to pay the refund and cover that with funds. So you may get a short term "loan" initially the first time a customer has utilized that and would not have purchased if there wasn't a return policy. At some point you need to make a sale.
 

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