Oh great...
My ebay saga - I sold something on eBay, the buyer claimed it was not as advertised when they received it. (It absolutely was), they demanded that I issue a full refund before they send it back, PLUS an additional $20 "to cover shipping..."
I advised that I would issue a refund, ONLY when the items are returned in the condition they were sent. Nope. Buyer refuses. "Refund now and the items will be returned.." I return $20 to cover shipping back as a compromise. Nope, still no good. They then open a case against me stating that "I refuse to refund" and now eBay is holding $165 of my money via paypal while this is "investigated" by eBay.
now, bear in mind that I already paid the buyer $20, so they should be holding $145!!
I've phoned them. No good. Emailed them, no good.
I would bet my bottom dollar that in teh end, the buyer will end up keeping them original items, getting his money refunded, then squeaking out an additional $20 just for good measure.
yep, I hate paypal and ebay as well now after years of being a loyal customer.