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I HATE UPS!!!

S

skatecyco

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Jul 22, 2015
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#1
Good day to everyone here at TalkBass. I am totally new here and relatively new to the world of bass guitar playing. I have noodled around on the guitar for years and have never really gotten too good at it, but my guitar playing buddy wanted me to jam with him and a drummer friend, so i said that i would give it a go. So, a few months ago I found a used Epi Gothic Tbird for a good price and i really thought i liked it. Wish I would have known then what I learned in this short time. I found it to be heavy, clunky, neck divey, and just plain uncomfortable to play, but I did think it sounded beautiful to my untrained ear. So I started looking at P basses in my price range, read reviews, went to shops, and found an open box Squier VM PJ Pbass at Musicians Friend for a great price. I placed the order last week and tracked it, eagerly awaiting its arrival. MF screwed up the address so I ended up having to go pick it up at a UPS center. Yesterday I got the email...it had arrived!! Giddy as a little schoolgirl, i hauled ass down there, gave the dude my tracking number...and my jaw hit the floor when he brought out the box. I couldnt believe that a shipping company could do this in just four short days!!! It looked like it had been run over with a truck! One of the tuning keys was broken off and thats all that i could bear to look at. Luckily the UPS guy was really cool. He took my email and number, got the claim filed yesterday, approved today and MF is shipping me a Squier Troy Sanders VM Jag Bass that i am hoping will satisfy me. Supposedly they are going to provide "priority packaging" and shipping it UPS premium ground, whatever that is. I was hesitant to buy on the internet and i should have known better. If this one doesnt get here in one piece, never again!!! Just wanted to share and vent a little bit. Thanks for having me in your forums and I(and probably you all)hope my future post are not so long winded. I will update when and if the new addition a gets here safely.
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#3
erigod23 said:
So, why the hate? They fixed the problem. You even said the guy at UPS was cool.
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Well I think it shouldn't happen in the first place. Have some respect for other peoples property and show some pride in your job. Its not my first bad experience with UPS or FedEx for that matter. No one is going to have to take responsibility for it and I personally think that's just wrong. If I did something like that in my occupation I would be fired.
 
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#4
skatecyco said:
Well I think it shouldn't happen in the first place. Have some respect for other peoples property and show some pride in your job. Its not my first bad experience with UPS or FedEx for that matter. No one is going to have to take responsibility for it and I personally think that's just wrong. If I did something like that in my occupation I would be fired.
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I mean ultimately the company took care of it, sure. But come on.....
 
#6
UPS used to chuck boxes over the garden wall at my home, as well as leave attempted delivery notices without even attempting delivery. I watched them do this. Complaining to their customer service didn't solve the problem.

Another time they didn't deliver a package and so I put in a claim. They called me while I was busy at work and told me that since I didn't answer the phone they will assume I received the package and will close my case unless I contact them the same day. I was working a ton that day so I didn't even get the message until it was too late and they closed the claim. This ended up working out after I contacted them again, but the fact of the matter is they shouldn't have been treating customers that way--give me 24 hours at least!

I've also had them deliver packages 1-2 days later than they said they'd arrive routinely. It's happened like every other time I used them.

Basically, I agree UPS sucks. I don't use them anymore if I can avoid it. I understand that perhaps I'm just the unlucky one, but I have been burned way too many times by them to trust them again.

USPS all the way.
 
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#9
I can only ship UPS at this point, my local FedEx Office store refuse to ship any musical equipment. While I have never had an instrument damaged by them, they did cause me a week of headaches and hours on the phone over a pedal I ordered from CME. After several phone calls and several rude/stupid/lazy people screwing it up, a nice lady from customer service in Utah sent me a check for $50. The previous screw ups were inexcusable, but it did make me feel better that someone paid me for my time.


Michael
 
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#12
UPS is really bad in my city... I ordered a Bass VI not too long ago and it arrived with a chip taken out of the body, when I called MF, I told them it was "UPSed" and they immediately knew it was damaged in shipping.

They also refuse to deliver packages when there is snow on the ground. I live in New England, so there was a lot of snow this past winter... I was supposed to get a package and tracking said "Exception" for over a week, even after the roads had been cleared for days.
 
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#13
You're lucky... I had a bass show up with the shipping box similarly damaged. The bass was in a hardshell case and the case was dented so badly that it left a small chip in the paint on the bass. Purely superficial, but the case was pretty bad.

Unfortunately, my roommate was the one they delivered to, as I wasn't home.

I tried chasing down a claim with them, but I kept getting told different things and pushed around by anyone I was told to contact. It got to the point where they said I had to have the seller/shipper file the claim at the location he shipped from. Load of BS.

After about a month, I had started to really like the bass and gave up chasing the claim because it was more headache than it was worth.
 
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#19
I've had nothing but good experiences with UPS. They've shipped me all six of my instruments I've bought over the last 5 or 6 years, plus many hundreds (possibly thousands?) of other various items, and they've all arrived in top condition without a scratch. Also, in all that time, I've only ever had one small item that went missing. I even got to know the driver whose route I'm on, and he treats me real good.
 
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