When I sent the old speaker back to GB for test/replacement, I also ordered a brand new NeoX-112T from Musician's Friend. I wanted a pair, so it made sense to get it sooner than later. The new cab arrived, I eagerly plugged it in (at low volume!), and -- alas -- discovered the new cab was buzzing exactly like the old one did! Oh No! I was not amused and immediately called GenzBenz for help. I pleasantly told the receptionist what happened and she placed me on hold. A few seconds later Jeff Genzler came online and asked what was up. I quickly told him the saga and he said it was curious this would happen twice in a row. They had received my first speaker and he said it seemed to be working just fine. He asked if the wires in the old cab were tied together or flapping loose inside. As you recall from my photos (esp. the one below), the wires were loose. He suspected the loose wires were resting against the speaker cones, which would cause the buzzing. He suggested sending me new cabs, but mentioned there'd be a slight delay because they'd have to build them for me. I said I'd be comfortable connecting the wires and installing new speakers in the cabs at my house, so he shipped me new speakers overnight along with ties for the wiring. Sure enough, all wires were loose in both cabs. I used plastic ties to hold the excess back (see new photo, below). I then installed the speakers and replaced the grills. Both speakers now perform with perfection--I'm so pleased with the tone! Apparently the culprit was someone on the GB assembly line who did not tie the speaker wires together. It's a minor mistake that caused me some grief, lost time and a little money. But I also learned GB cares deeply about solving performance glitches in their gear and is willing to spend cash to make sure a musical nobody like me is happy with the gear. That says a lot about their commitment to quality. Thanks GB!
He said that I would probably have to ship the speaker back and let them test it and if it's defective, they'll ship me a new one. I explained that it was my only bass amp and that i have gigs....he said he would see what he could do to help me out. I guess in the meantime, I will take the speaker out and check on the speaker leads...I just don't see how flapping wires could make the speaker sound that bad...but hey, I've seen some crazy things in my life. I'll keep you guys updated....If this is what it turns out to be, I think maybe GB could post that on their website in the support database....??? Otherwise, I am totally blown away by this product and plan on ordering an additional cab for larger rooms.
