But he IS an employee of the company. And using the company IG to flaunt your personal life while customers can't get CS calls returned is in poor taste. I am in disbelief that you can't grasp that.
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But he IS an employee of the company. And using the company IG to flaunt your personal life while customers can't get CS calls returned is in poor taste. I am in disbelief that you can't grasp that.
I swear none of my customers will ever be allowed to see my personal Facebook page. It's common sense.
I just thought i should clarify, when i say a 'hate club' has formed i do not imply everyone here is part of it, it's just a few people.
Yes i can understand a frustrated customer feeling bad seeing those photos, but only if they don't know the facts and make assumptions. This is partly why i have posted what i have.
Twice now it has been suggested that they are giving preferential treatment to endorsers at the expense of other customers, on no evidence, obviously endorsing artists 'seem' happy but that's only because they are endorsing artists.
I won't defend their obvious sloppiness but i will defend them against accusations made on no evidence, or attacks on their IG usage based on wrong assumptions.
Please read my posts, i have recently explained that those so-called party pics on IG are taken at concerts by Kalium Strings artists, so they are appropriate. The red rocks park photos are of a Kalium Strings artist Jinmo who was visiting to give a concert.
Please read my posts, he has nothing to do with customer service or dispatch, and probably could not take those on as Kalium is a 2nd job for him on top of a day job. That's not his personal life as i explain above, the photos are Kalium related, and he is artist relations for Kalium, so in a way it is his job to hang out with musicians. Occasionally he throws in an unrelated photo but it's not often.
Yes i can understand a frustrated customer feeling bad seeing those photos, but only if they don't know the facts and make assumptions. This is partly why i have posted what i have.
That's not his personal life as i have explained many times.
Twice now it has been suggested that they are giving preferential treatment to endorsers at the expense of other customers, on no evidence, obviously endorsing artists 'seem' happy but that's only because they are endorsing artists.
I won't defend their obvious sloppiness but i will defend them against accusations made on no evidence, or attacks on their IG usage based on wrong assumptions.
'Hate clubs' of a company don't form without many many upset ex-customers.
I have no idea why you are defending a company who apparently has no clue how to run a business. There are several ways to inform your customers if there are problems with delivering whatever you're selling. Kalium does not do a damned thing, like using Facebook, or the website, or mail, or even coming in on this thread to stand up for their shi..y behavior. It is terrible publicity to post those party pics in a situation like they are in.
Anyway, they lost me as a customer. I have a set of D'Addario balanced tension strings waiting for me to try out when I get home from vacation. Kalium is history. I will not order from them again and will advise anyone who cares to listen to do the same.
Edit: another member of the hate club
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Feel free to form any hate club you want but leave me out of it.
I've been internet buddy with Skip for 15 years. I have followed the birth of his concepts with passion, the invention of the Quake and the vain look for strings that did the job, which eventually lead to Circle K.
Although it didn't happen in the end, I talked high end French shops into having a couple Quakes in display.
I mass ordered and distributed strings for 15+ people from Onlybass to help them spread the good word.
I last ordered Kalium strings maybe 4 months ago and probably will again in the future because the product is awesome and to me, worth the trouble.
It's even more desperating to see them losing business because they can't manage steady logistics and communication.
Please, reread my post....he is an employee of the company the the public face to many. While he's out having fun (and posting about it on the company account) customers can't get calls and emails answered. No one is saying he can't have a life, but it's in poor taste to use company social media like that given the total lack of response to customers.
Yes I am an ex-customer. I last ordered maybe 2 years ago, then I discovered Bass Strings Online.com and they get all my string business now. Could no longer justify $40 for a single set of strings.
I'm an ex-customer, too, after my third set of strings I ordered a month in advance (from one state away) didn't ship in time for a show/studio gig I decided to take my business elsewhere. I would have been happy to arrange for local pickup - I would have driven to go get my strings - but never got a call/email back.
An update. As was said previously, I made the order on July 10th, they shipped July 11th, and I received them today (July 17th). I live in Canada ... so I'd say comfortably, my experience was very positive. Let me be clear: I'm in no way invalidating other people's negative experiences. I'm just trying to provide some balance.
Just wondering what postal carrier people are choosing? For international I have the choice between DHL & USPS.
Has anyone had more, or less, issues with one or the other?
Has anyone had more, or less, issues with one or the other?
That's actually faster than my last order from BSO, which took almost two weeks.
I should clarify my earlier post by saying it wasn't necessarily BSO's fault. I blame it on Canada Customs.
I've never had issues with USPS - once the order was actually SHIPPED, it would usually get to me in 1-2 days. The problem was waiting 3+ weeks for it to actually ship when being quoted 3-6 days shipping time.
Ordered 3 sets of stainless on Sunday, the 27th. They were delivered to the post office the following day. I should have them on Thursday. No problems here.
You're more confident with them than I am right now. I'm a Dingwall player, and I've just switched to using Payson strings for the foreseeable future. I'm happy with the set I got from them.
