Issue with Hipshot online ordering - USPS tracking number?

[dereksmalls11]

Greetings from the land of OZ!

Just wondering if anyone has had issues ordering direct from Hipshot.

Here's the short version of what happened.

- Ordered parts on 25/04/2014, got an email receipt from jason, billing and shipping info correct.

- Replied to receipt email on 29/04/2014, asking about USPS tracking number for order.

- Received an automated response 03/04/2014 including a USPS tracking number saying my order was completed on 28/04/2014.

- Copy/pasted the tracking number to USPS tracking page, who kindly told me that my order was delivered to Canada in 2012

I currently reside in Australia.

My online account at Hipshot says "Order Completed/Shipped 28/04/2014"

Being a fairly rational person I assumed the mistake was on my end, and double-checked all details.

All Invoice/order/tracking numbers from Hipshot. I have either replied to emails(their OrderNo. appears as default Subject header), or copy/pasted tracking No. to USPS website

Has anyone else experienced this?

Am I missing something?

 

[fourstringdrums]

Have you tried calling them?

 

[PortlandBass77]

That sucks, I would probably call them to see what's up, it definitely sounds like the mistake is on them or UPS.

 

[Batmensch]

I would tend to think it's USPS that's at fault here. IME, Their tracking system is abysmal.

 

[tedsalt]

The USPS tracking system is pretty much worthless IME. I would call Hipshot directly and explain the issue, or send them a nice yet detailed email ...

 

[fourstringdrums]

Definitely call. See the thread I made today about their customer service. They'll most likely send you out a replacement if usps did screw up.

 

[dereksmalls11]

Thanks for all the quick replies people. What a helpful community you have here!

I was just a bit concerned, I had heard their customer service was very good, and wondered if the site(and me) was a victim of HeartBleed when I got the robot email (and noticed they are using RapidSSL).

Anyone know if they are open Saturday morning?

 

[dereksmalls11]

Just got home from a gig, It's Sunday 1AM. Called my phone carrier to get international credit. A pleasant Indian gentleman called "Mike" sorted me out.

Blew $3.20 to find out Hipshot are not open Saturday mornings. LOL

 

[lokikallas]

USPS tracking is worthless. I've had it tell me items were still at the sorting facility when I have them in my hands multiple times, and vice versa.

 

[dereksmalls11]

Always found it slow really slow, but accurate for Int'l stuff. Never had a tracking number that was just plain wrong.

 

[Beej]

Whenever I order through Allparts via USPS, each and every time, after it has arrived, the tracking info says its still being sorted for distribution at a US location. I'm in Canada. Sometimes it says this for days after it's been delivered...

 

[Scoops]

I wonder why Hipshot chose to use USPS for a package that will get delivered internationally?

Doesn't seem to make sense to me

 

[fourstringdrums]

I wonder why Hipshot chose to use USPS for a package that will get delivered internationally?

Doesn't seem to make sense to me

Why not? USPS doesn't international delivery. Actually whenever I've shipped internationally I prefer to use them because I've found filling out all the paperwork with fedex and ups for international is a hassle.

 

[mmbongo]

Keep in mind that once it leaves the USA, it's out of USPS's hands. It's worth it to spring a little extra for UPS or FedEx when going international.

 

[dereksmalls11]

Hey USPS must be recycling tracking numbers. Pasted tracking number in again today and it reads 'shipping info received May 2 2014'

 

[fourstringdrums]

Hey USPS must be recycling tracking numbers. Pasted tracking number in again today and it reads 'shipping info received May 2 2014'

Could be. I've had that happen before. Did you happen to notice if the dates on the previous tracking info matched with this month/year?

 

[dereksmalls11]

Previous dates were around 27 December 2012

 

[fourstringdrums]

Previous dates were around 27 December 2012

I guess that answers the question then about recycled numbers. Lol