So, I'm buying a 55-02 having sold my EBMM US Sterling because I want to give 5 strings a go.
Anyway, i ordered one over the internet from GAK, only to be told there would be a month's wait for stock. I was far too excited to wait a whole month, so after a bit more research I was able to find one at Dawsons even cheaper which was in stock. (GAK were very polite about me cancelling my order by the way).
Dawsons rang me the next day to say that they had taken it out of their stock room only to find there was a 'problem with the frets' they had no other stock to replace it with and it would have to go back to the distributor for replacement or repair. On further questioning he described that the fretboard had appeared to have shrunk a bit leaving the frets sticking out.
A week or so later (yesterday) they ring again to say it was back from the distributors and if I was ok they would send it out to me - due to arrive tomorrow. i asked him to check with the distributors what they had done, and he phoned me back later to say that they had repaired it - not replaced but repaired, he had no more details than that. He added that obviously if I had any problems they would exchange or refund - involving more waiting of course.
Now I've got no complaints about the service, I'm impressed that these companies actually go to the bother of checking basses over before sending them!! but I just wanted a bit of advice about the fret issue - what should I look out for (other than sticking out frets of course!), have you ever heard of similar problems with Laklands?
Thanks
Rob
Anyway, i ordered one over the internet from GAK, only to be told there would be a month's wait for stock. I was far too excited to wait a whole month, so after a bit more research I was able to find one at Dawsons even cheaper which was in stock. (GAK were very polite about me cancelling my order by the way).
Dawsons rang me the next day to say that they had taken it out of their stock room only to find there was a 'problem with the frets' they had no other stock to replace it with and it would have to go back to the distributor for replacement or repair. On further questioning he described that the fretboard had appeared to have shrunk a bit leaving the frets sticking out.
A week or so later (yesterday) they ring again to say it was back from the distributors and if I was ok they would send it out to me - due to arrive tomorrow. i asked him to check with the distributors what they had done, and he phoned me back later to say that they had repaired it - not replaced but repaired, he had no more details than that. He added that obviously if I had any problems they would exchange or refund - involving more waiting of course.
Now I've got no complaints about the service, I'm impressed that these companies actually go to the bother of checking basses over before sending them!! but I just wanted a bit of advice about the fret issue - what should I look out for (other than sticking out frets of course!), have you ever heard of similar problems with Laklands?
Thanks
Rob