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Mark Bass vs. EA

#21
Crockettnj said:
That could be because the EA guys are busy designing the best mass produced cabinets on the planet, filling orders, reaching out to new dealers, and fielding calls from customers- not hanging out on a message board.

If you have trouble communicating with EA when it matters then you are really doing something wrong. They are in the upper echelon of CS.



on second thought, your post was probably tongue in cheek and mine was probably from the hip.
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:rolleyes:
 
#23
mchildree said:
You should play both and go with your ears, but one thing to keep in mind is that Markbass has a largely untried and unproven customer service record. EA has the absolute best in the business...and most any other business as well.
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I have a Markbass LMII and 104HF and they have not let me down. My correspondence with Peter Murray has convinced me that the customer service is outstanding if I ever do have a problem (which I don't think I will).

Peter, don't you have some stats to quote about the reliability of your stuff?

Ed
 
#24
Crockettnj said:
That could be because the EA guys are busy designing the best mass produced cabinets on the planet, filling orders, reaching out to new dealers, and fielding calls from customers- not hanging out on a message board.

If you have trouble communicating with EA when it matters then you are really doing something wrong. They are in the upper echelon of CS.

on second thought, your post was probably tongue in cheek and mine was probably from the hip.
Click to expand...

Designing cabinets, filling orders and reaching out to new dealers is not in my job description... but if you did call me right now I might just answer--and it's 12:35 am on a Sunday night. So I kind of resent being accused of slacking off on the net...
 
#25
GassieBall said:
I have a Markbass LMII and 104HF and they have not let me down. My correspondence with Peter Murray has convinced me that the customer service is outstanding if I ever do have a problem (which I don't think I will).

Peter, don't you have some stats to quote about the reliability of your stuff?

Ed
Click to expand...

Our component failure rate is currently 0.6%, with thousands of amps, cabinets and combos shipped around the world over a 5-year period.
 
#26
Can I just remind everyone company reps can't just pop up in every thread about their product to promote it? TB's commercial user policy insists that they only respond to direct, specific questions.

Peter's answer above is a good example. And "hanging out" round here to answer questions is part of his role, as it is for any other company's folks if they choose to represent themselves here in this way.
 
#29
I have the LMK11 and 104HF rig for close to one year now.

I play every week and gig with it twice a month.

I have nothing but excellent Tone with it and it has been very reliable so far. I would never go back to heavy big amps to carry around so much this stuff is great !

On the other hand, and it is my own experience, I had two EDEN amps that failed on me really quickly.
 
#33
I use a MarkBass TA-501 and the Bergantino HT/EX-112 mini-stack like the original poster. The tone is super, and it hangs with my Demeter and Alembic preamps on top of lead sleds, up to its power limits. Handling capacity is excellent, and it covers most of my reasonable needs very easily. Overall, I really like it!

That said, I shudder every time I plug into those CHEAP yes I said CHEAP, CHEESY, PLASTIC JACKS. Sales reps can sing all night long about how they use only the greatest, most expensive components available to humans, but when you flaunt third rate components like that on the OUTSIDE of your product, well, it's just hard to take the sales-speak seriously.

People can see those jacks, and people know that they break very easily because Fender, Electro-Harmonix and others have used them for years, and everyone has owned an amp or knows someone who owned an amp on which the nuts broke. I understand how the cost of components adds up, but Switchcrafts are probably around a buck, no more than two, in the quantities a major manufacturer buys, so how about either toning down the rhetoric or tuning up the high-stress points?!?!
 
#35
Man, my LMII fan is making noise, and I ordered it from the SF gc. So I called them and they didn't help at all. The guy just said to come in and see if they have another one I can exchange it with or get it fixed. Only problem is I live like 4 hours away. And I really can't make that drive. And he didn't say anything about mailing it to anyone to get it fixed or anything. It was lame.
 
#36
The Penguin said:
Sure, I bought a LMII at the GC in San Francisco last week, when could I expect delivery?

Thanks.
Click to expand...

Only GC could tell you that... unless the whole chain is completely sold out of Little Mark IIs, it will get sent from another store. I don't imagine that would take very long.
You could check in with the store to see what info they have.

Cheers,
Peter
 
#37
Miles Berry said:
Man, my LMII fan is making noise, and I ordered it from the SF gc. So I called them and they didn't help at all. The guy just said to come in and see if they have another one I can exchange it with or get it fixed. Only problem is I live like 4 hours away. And I really can't make that drive. And he didn't say anything about mailing it to anyone to get it fixed or anything. It was lame.
Click to expand...

I've never heard of a noisy fan from a Markbass amp! I've just sent an email looking into this. I'll get back to you.
PM
 
#38
tombrien said:
I use a MarkBass TA-501 and the Bergantino HT/EX-112 mini-stack like the original poster. The tone is super, and it hangs with my Demeter and Alembic preamps on top of lead sleds, up to its power limits. Handling capacity is excellent, and it covers most of my reasonable needs very easily. Overall, I really like it!

That said, I shudder every time I plug into those CHEAP yes I said CHEAP, CHEESY, PLASTIC JACKS. Sales reps can sing all night long about how they use only the greatest, most expensive components available to humans, but when you flaunt third rate components like that on the OUTSIDE of your product, well, it's just hard to take the sales-speak seriously.

People can see those jacks, and people know that they break very easily because Fender, Electro-Harmonix and others have used them for years, and everyone has owned an amp or knows someone who owned an amp on which the nuts broke. I understand how the cost of components adds up, but Switchcrafts are probably around a buck, no more than two, in the quantities a major manufacturer buys, so how about either toning down the rhetoric or tuning up the high-stress points?!?!
Click to expand...

Have you had any actual problems with the jacks?
I haven't heard of a single case of anyone having a problem with them. Perhaps they're not what you think they are?
In any case I will pass on this comment and if I get some information or reaction I will pass it on to you.

Best,
Peter
 
#39
jmain said:
Looking strictly at the specs, I see that the low mid on the LMII is centered around 350 Hz and is not shelving.

How wide of a frequency range does the low mid control have? Does it reach down to, say, 100 to 150 Hz? Best guess.
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It does span down to a little below 100 HZ, and up to around 1100 Hz.
If you're curious, the best thing to do is download the manual from the website, there are EQ graphs in there:
[Invalid or Expired Link Removed]

cheers,
PM
 
#40
Peter Murray said:
It does span down to a little below 100 HZ, and up to around 1100 Hz.
If you're curious, the best thing to do is download the manual from the website, there are EQ graphs in there:
[Invalid or Expired Link Removed]

cheers,
PM
Click to expand...

Thanks Peter. I had downloaded and seen that, but was spent from a long day. Should've looked again.

I guess the truth would be in the ears on a gig.
 

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