I have a Barbera on my Merchant Vertical Bass (EUB) and boy, yes.. it is a great salsa sound but not too acoustic. However, I do find one can work more wonders with such a strong signal and no feedback - lots you can slap on that to mould it different ways. Although.. there is a drawback.. barbera uses piezzo elements embedded in the bridge under the strings, 2 per string. The issue here is that piezzos have wires soldered to them.. or more exactly.. not to them as piezzos are ceramic and you cannot solder a wire to ceramic. So the wire contacts are soldered to a blob of solder deposited on some sort of silver/conductive dust glue which is stuck to the piezzo. Well,... the glue tends to dry out eventually and detach so you start getting intermittent drop in the signal as the solder contacts are jingling around in the tight space where they are embedded while you play.
I currently have a D string with only one piezzo active which makes it half the volume of all the other strings - so .. unusable piackup.
Now comes the interesting part..
1. I send an email to Barbera explaining my predicament and asking if he would be willing to sell me a couple of piezzo elements. I know what I am doing and can replace the failed one myself.... - no answer for three weeks.. eventually never answered me
2. Three weeks into the wait, I give up and call his shop.. get the guy. I explain the situation and while he is trying to convince me that I should send him the whole bridge for repair ($500 USD + shipping (and I am in western Canada which means customs too)), I am trying to convince him I can repair it if only given the piezzo with same specs (cuz I can't tell where he gets em or what specs they actually are). He reluctantly agrees and says he'll email me the paypal info and how much to send him. Click.
3. No email for 2 weeks. I call again.. can't reach him... leave a msg... no callback. Then .. check this, I call from my number.. goes to vm... I call from my wife's number - he picks up.
He sounds really annoyed (cuz its obvious I tricked him) and tells me that hes super busy but will get around to it soon.... never heard from him again. Never called him back.. for about a year now, as I was made to feel like he made me into some sort of a badgering customer (my sense of decency and pride got wounded here as you can tell).
Is that just HORRIBLE customer service or what? Dude, if I didn't want to sell you the part.. I could have just said,, sorry, not our policy,, need to send in the whole thing for repair. We don't ship out single parts. - that would have ended my wait, calling, emailing etc..
Instead, I am made to feel like I dumped his sister or something and am stuck with a half working pickup...
So,, anyone have a malfunctioning barbera they d be into selling me for parts?
thanks.