I'm very sorry to hear about your experience. However, this is definitely not "how they all operate." I do frequent business with the MGR in Duluth, MN and every employee of the store is an outstanding individual. They have all treated me well and will do whatever they can to help a customer out. I've personally witnessed them selling lower priced items over higher priced items because they would better suit the customer. I've personally witnessed them fixing customer instruments and doing little setup steps at no charge just to help a customer out. (Obviously not a full refret or anything like that, ha!) I've got a buddy who goes to the store in Burnsville, MN and he always says good things about that store.