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New means NEW .... right?

#63
buldog5151bass said:
But you used to buy most instruments stores, not on the internet. It could have been hanging on the rack for months. As long as it was the same year model, had a new warranty, and wasn't damaged, it was a new instrument. In fact, it was MORE likely to have been played by multiple persons. About the only way you could have gotten something "new in the box" was if you bought it the day it arrived from the manufacturer (or was a special order).
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I understand, but if I bought in person, I could see the condition. And it didn’t go out on gigs, it was just used in store.
 
#66
dan1952 said:
If a customer comes into my shop and insists on a $99.00 beginner guitar that's not on the floor, still "new in the box,"and then asks, "Oh, will you tune it before we go?"I go to the back, get a box, and put a floor model (which is already tuned, neck adjusted, etc.) in the box. If that's not okay with Mr. Customer, I don't need $99.00 that bad...
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This attitude is why some people just buy online.
 
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#68
MultiScaleMale said:
Ok, you’re right. It’s all the same.
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New cars have been test-driven by multiple people, and then sent to detail to shine up. A couch may have been sitting on a showroom floor for months, with countless butts being parked on it. Back when there were actual book stores, people would go into stores and just read the books. A suit on a rack in a store likely has been tried on by many people. All are considered new. Why is an instrument any different?

What I am saying is that some people are insisting that the instrument be virgin, untouched by human hands. That isn't true now, and it never was. Frankly, I think the internet retailers did it to themselves by offering the 30 day period - that just set it up for people to tire-kick and return. There have been numerous threads from people who did exactly that - bought an instrument they had no intentions of keeping, but wanted to try it out because it was cool.
 
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#69
MultiScaleMale said:
Which is fine. If you need to put in $50 worth of labor and strings to sell a $99 bass, it’s better to not sell it. The customer is only sometimes right contrary to popular belief.
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Not sure where the $50 labor ans strings came from in that scenario. My point was that if someone is gonna lie about what they are selling you, and are unwilling to invest in a new customer, then they don't deserve that customers future $1000 purchase.
 
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#70
Have to agree with gln1955 here. I've seen snobbery and arrogance towards "low price" sales in the industry I worked in as well. A different industry, but not that much different. I remember a simple £40 sale to guy that dropped into the shop I worked at, his next purchase was over £20k and it didn't stop there.
 
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#79
This is exactly why, when I've purchased a new instrument (only twice), that I've purchased in-store. That way you know pretty much what you're getting. I realize not everyone can do that, but there it is.
 

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