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New means NEW .... right?

Discussion in 'Basses [BG]' started by TheBlueFalcon, Sep 10, 2019.

  1. jchrisk1

    jchrisk1 Supporting Member

    Nov 15, 2009
    Northern MI
    It's the same with vehicles around here. We bought a new truck last year, the tires has some debris in the treads, and, it had 23 miles on it! Unbelievable, but we kept it anyway.
  2. Wisebass


    Jan 12, 2017
    Lost in Space
    Hi TheBlueFalcon :)

    A product that has been returned (for whatever reason) should not be advertised as new!

    Maybe not all of them? Most internet retailers (in Europe) will check instruments if they are damaged,

    e.g. when the box arrives damaged (or with footprints on it :D) after shipping from the manufacturer.

    Who would not?

    In the EU false advertising is not legal. Returned items have to be sold as B- stock, used, etc.

    You can get really good deals on basses that folks sent back not because there is a quality problem,

    but just because they don' t like it.

    When the retailer is not in Europe laws can be different.

    Don' t worry! That will not happen! Because we already pay these fees when we order something online!

    Whenever a company loses money in a deal, they will have to rise the price of their product accordingly.

    Nothing is for free! It is always the client who pays!

    There is a market for B-stock and as long as it exists retailers will sell returned items.

    When more and more players demand an untouched bass and retailers can' t sell returned instruments

    without losing money?

    They will simply destroy every returned bass! (I am pretty sure that this already happens in some cases!)

    Amazon (in Germany) destroys returned items for more than 20 000 Euros every day!

    Including washing machines, smartphones, TVs and furniture. (maybe also basses?)

    Most of them are flawless! Returned only because buyers don' t like them! :(


    mikewalker likes this.
  3. eJake


    May 22, 2011
    New Orleans
    Just a different POV, I bought a MIM J "new" off the wall at guitar center when I was 20. Its one of my favorite basses. I'm not all that crazy detail oriented so it might have had flaws.
    buldog5151bass likes this.
  4. bass12

    bass12 Say "Ahhh"... Supporting Member

    Jun 8, 2008
    Montreal, Canada
    Guess what? Those clothes you bought "new" off the rack? They've probably been worn by someone else...
  5. fretno


    May 10, 2009
    Los Angeles
    New is new even if it has a few miles on it but wear and tear is not acceptable on a New thing unless it is declared and discounted like Sweetwater and a few other fine retailers do . Anything else is shady and unfair to the buyer .
    OldPlucker and buldog5151bass like this.
  6. For all the folks that wear out the 'liberal return policy' and buy and return axe after axe . . . . . . well, they gotta go sometime, somewhere.

    Welcome to Online Buying ! !
    Cyborg and Coolhandjjl like this.
  7. fhm555

    fhm555 So FOS my eyes are brown Supporting Member

    Feb 16, 2011
    If i ordered something new and got something not new, if i liked the way it played i’d call and see about getting a partial refund, just like i do if i was in a store and pulled one down and liked how it played and sounded but might have a scuffed guard or other signs of wear. If the store/mail order house wants to close the deal they’ll work with you, if not, send it back. Or specify when you order you want an unopened box, just be prepared to do a setup. My experience with instruments in factory sealed containers is limited to Fender guitars and basses but i’ve never seen a Fender ready to play out of the box. Basses are not as bad as guitars but IME both needed some degree of setup work before they were ready to play.
    Last, if your OCD is as bad as mine, you may just wind up accepting the fact that you are never going to be truly satisfied buying a bass sight unseen.
    Last edited: Sep 11, 2019 at 11:12 AM
  8. groooooove

    groooooove Supporting Member

    Dec 17, 2008
    Long Island, NY
    i've never seen such a thing other than from guitar center

    order from a reputable dealer - sweetwater, musicians friend, etc. even lots of ebay sellers with good feedback i'd trust without question
  9. CyberSnyder

    CyberSnyder Gold Supporting Member

    Jun 19, 2003
    I Endorse Alien Audio Basses
    “New” now basically means - full factory warranty applies.
    blmeier7, Cyborg and Coolhandjjl like this.
  10. dan1952

    dan1952 Commercial User

    Jun 27, 2012
    Anderson IN
    Artist Endorsement with Supro Huntington Basses / Owner, Dan's Music, Inc..
    If a customer comes into my shop and insists on a $99.00 beginner guitar that's not on the floor, still "new in the box,"and then asks, "Oh, will you tune it before we go?"I go to the back, get a box, and put a floor model (which is already tuned, neck adjusted, etc.) in the box. If that's not okay with Mr. Customer, I don't need $99.00 that bad...
  11. lizardking837


    Jan 28, 2009
    "New" new guitars reminds me of this:

    Mike Whitfield likes this.
  12. buldog5151bass

    buldog5151bass Kibble, milkbones, and P Basses. And redheads.

    Oct 22, 2003
    It always did. Same way when you buy a new car. You probably are not the first person to have driven it.
    dan1952, Cyborg and Coolhandjjl like this.
  13. Coolhandjjl

    Coolhandjjl Supporting Member

    Oct 13, 2010
    NOS is used when a product has been discontinued/no longer available from the manufacturer. Vintage tubes are often sold with that type of listing. IE, someone buys an old timer's shop that was chock full of parts inventory purchased over the years.
    buldog5151bass likes this.
  14. DanGroove


    Apr 27, 2017
    So if you walk into your local mom-n-pop music shop, who have all their guitars out on display and want to buy one of them do you consider that new or open box? Obviously any scratch or dent should be factored into the price, especially on a returned instrument, but if an instrument is in mint condition and still warrantied as new I think it's a bit much to insist that just because someone played it a few times it is not new.

    When you buy a new car, it has probably been test driven by a few other people.
    dan1952 and Coolhandjjl like this.
  15. Coolhandjjl

    Coolhandjjl Supporting Member

    Oct 13, 2010
    Stores don't do that anymore. If the customer returns the instrument because they didn't like it, they get docked for shipping both ways.
  16. Paulabass


    Sep 18, 2017
    Maybe shop elsewhere...like in person, in a brick and mortar store.
    dan1952, Mike Whitfield and Cyborg like this.
  17. CyberSnyder

    CyberSnyder Gold Supporting Member

    Jun 19, 2003
    I Endorse Alien Audio Basses
    We have more generous return periods now.
    Cyborg likes this.
  18. TheBlueFalcon


    Sep 17, 2009
    Some interesting replies, thanks. Just to add a few details, in response to some of the posts.

    3 of the basses were from the UK and 1 was from Europe. Although prices in the USA are initially tempting, it soon mounts up when shipping, tax and import fees are added.

    When I stated "so each of the has been returned" I meant that I have returned them because of the condition of them. If the Dealers had been honest upfront, I may have been willing to negotiate on 2 of them.

    While I admit that I'm probably also being a little bit picky, the condition of the basses were all beyond what I would expect from a simple check of the setup. In particular 2 of them were not even in the right box.

    I'm comfortable with a Dealer taking a bass out of the box, checking the condition, the setup and that it works, then putting it back in the original box to be sold as new, I think that is to be expected. If anything, doing so should prevent most legitimate returns providing any issues during the check are dealt with properly.

    When a bass is advertised and sold as new, I don't think it is too much to ask that it is supplied in the original box, with everything that is supposed to be in there, without any marks or scratches and not be plastered with fingerprints, especially those that require more than just a wipe to remove.
  19. buldog5151bass

    buldog5151bass Kibble, milkbones, and P Basses. And redheads.

    Oct 22, 2003
    But you used to buy most instruments stores, not on the internet. It could have been hanging on the rack for months. As long as it was the same year model, had a new warranty, and wasn't damaged, it was a new instrument. In fact, it was MORE likely to have been played by multiple persons. About the only way you could have gotten something "new in the box" was if you bought it the day it arrived from the manufacturer (or was a special order).

    I don't care about the original box. But yeah, if the instruments were returned because of condition (I assume you mean some sort of defect), then it should not have been sold as a new instrument - should be repaired (if it was something like a bridge, then I still consider it new), or sold as a B stock.
    DanGroove likes this.
  20. DanGroove


    Apr 27, 2017
    Ewww yeah. I definitely demand they be in perfect condition to be sold as new. I don't think a fingerprint disqualifies new as long as it isn't something that mars the finish, but I think sending it out without taking the time to clean it up is bad business practice. Also, the plastic etc should still be on it.
    Mike Whitfield likes this.

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