• TalkBass has been independent since 1998. Add your voice.
    Create a free account to reply to discussions, view embedded media, and browse with fewer display ads.
    Join freeLog in
    Want zero display ads or expanded classifieds tools? Compare plans.

Ordering online - The landscape is changing

Not necessarily directed at you, just quoting because it was the last thing I read and it's where my thought process began... When an online store offers free shipping, they're more able to do that than a brick and mortar store because the brick and mortar has to give you "free" storage and display and salespeople and HVAC and everything associated with running a store. So, yeah, an online store really can offer free shipping because it's probably a lot cheaper than the fraction of overhead that the bass that sat on display for 9 months consumed.

No doubt about it. But, the return rates at brick and mortar stores are FAR FAR less than they are for online stores. Regardless, that doesn't mean you can use the online stores as your whipping boy and test drive everything and then expect the store to pay for it. The only way the online store can offer free shipping is if you actually keep and pay for the product. If you return it, they have no way to pay for the "free shipping," so they charge you for shipping both ways.

This is a pretty simple concept that clearly the OP cannot come to grips with.
 
  • Like
Reactions: creaturegods
No doubt about it. But, the return rates at brick and mortar stores are FAR FAR less than they are for online stores. Regardless, that doesn't mean you can use the online stores as your whipping boy and test drive everything and then expect the store to pay for it. The only way the online store can offer free shipping is if you actually keep and pay for the product. If you return it, they have no way to pay for the "free shipping," so they charge you for shipping both ways.

This is a pretty simple concept that clearly the OP cannot come to grips with.

I think you're looking at an individual transaction and not at an overall sales versus returns basis. I am *far* more likely to buy something if there is a free return option than if I have to pay to return it. Online sellers know that too. They may lose on some individual sales, but make up for it in increased overall sales. They also keep track of frequent returners and will flag them if they deem that they're abusing the system. I've been looking at Carvin / Kiesel for decades and haven't pulled the trigger because I don't have the item in hand to try before I buy. If I don't like it, I have to pay $60-70 to return it. Meanwhile I've bought a ton of basses online and in store that have had free shipping or free returns. So, Kiesel didn't risk paying for return shipping, but they also didn't get a sale from me.
 
to be fair, sweetwater and the others don't want to collect sales tax - they have to.

did you make it clear to sweetwater that the item wasn't as described? they took something back for me with no return shipping lately in that exact situation.

Yes, I’m aware of the challenge they face collecting sales tax. Whet I wonder is how Musicians Friend gets around it. Especially since they’re essentially the same company

As far as the item, it was as described in the advertising. My surprise is that it was nothing like what the reviews stated. So hard with items that are not available in retail storefronts. I think in the future I’m just going to stick to what’s available locally though
 
On topic: The sales tax deal "is what it is" and hasn't really factored into previous decisions regarding where I made purchases. As for returns, the only items I've returned were items I didn't order (error in the outer shipping label) and the vendor provided a pre-paid return label. I have a bass that I probably should have returned as defective, but I have since fixed the most obvious defect and it serves as a reminder not to make impetuous purchases.

Drifting off topic: One of the "advantages" of internet purchases from the "major players" is availability. I'm not sure if it is a trend, but I seem to notice more and more items out of stock with no guidance regarding future availability. Maybe it is just specific items I am (was) looking at. I get that it takes a while to fill the pipeline for NAMM introductions, but I see it more and more with items that have been on the market for several years.
 
Anyone who feels this plays into the sale of basses in any way (or musical instruments) is a fool, period."

You clearly don't understand what drives online purchasing. Do you really think Amazon's one click buying tab is there for you? It's there because they know every step they eliminate from the buying process, the more they're likely to get the sale. Amazon doesn't want you to "think" about the purchase, they want you to "make" the purchase. You can believe that they are streamlining the process to help you but that couldn't be further from the truth.

Amazon and their Prime resellers often have prices that are higher than those available elsewhere. Why do you think there is are apps (wikiprice is one) that instantaneously scan the internet for prices that are better than those at Amazon? They get the sale because of the convenience of one click buying. Not to mention the fact that Amazon has licensed and gets royalties for the "one click" technology to every one from Apple to Zzounds.

_________________________________________________________________________________________
The list prices don't come from the individual stores. If shipping is being calculated into the price, its being done by the manufacturer. Not the retailer. It become the price of the instrument. Its like playing a game of semantics. Companies cut corners one way, and tack $$$ on another. Today you can get a bass of WAY better quality than you could in 1970, delivered for FREE to your door, for less than you would have had to pay in 1970 WITHOUT shipping. So shipping being a part of the price doesn't amount to a whole lot. That money is most likely being skimmed off some other place. I'm not even so sure manufacturers are actually even doing that. Just wrote all that for the sake of argument.

Also, if 5 online stores are advertising "free shipping," but Joe Schmoe Music on Main St. can't afford to do that, guess what? Then those other places are offering free shipping."

I never said the list price was determined by individual stores. What I did say was that an online retailer offering "free shipping" likely employs a sophisticated algorithm to reach the most cost effect price to market a product. Now, in an instance where there maybe only a handful of online retailers selling a particular product, an accepted price is arrived at amongst the competitors pretty quickly. Hence the reason why you see Sweetwater, MF, GC, AMS and Zzounds all selling product at identical prices. Usually, the "free shipping" claim allows these retailers a little room to work further, smaller, discounts into the sale without upsetting the manufacturer. It's certainly enabled companies selling Apple products, a little more leeway with pricing and special sale pricing.

Now, when you talk about "Joe Schmoe Music" and his inability to offer free shipping, essentially you are highlighting why so many "mom and pop" retailers are no longer in existence. Two basic reasons for why those "mom and pop" stores couldn't compete.

First, VOLUME. They are unable to avail themselves of special deals available to retail operations that are, by orders of magnitude, larger than they are. How does a single store go to a manufacturer and demand special pricing or even special merchandise? They don't. Another thing dealing with VOLUME is that the "mom and pop" store isn't shipping out 50 guitars or 50 widgets a day like the big retailer is and accordingly can't go to the USPS or FedEx or UPS (the way Amazon did) and negotiate rates unheard of by anyone else. The OP saw that in the fact that Sweetwater would give him a shipping label for $11 meanwhile a trip to the UPS store resulting in a price four times as high.

The other issue that has made it difficult to compete with the likes of an Amazon, Walmart or Target is the fact that these retailers have multiple hubs all around the country. That way they can ship an item to you much faster than the most other retailers. Let's say you have a business that ships out of NY and, because of your volume you get some attractive rates from the shipping companies. However, if you're selling the same thing as Amazon, you have a distinct disadvantage with more than half the country. If someone in Colorado buys from you, that customer is looking at a shipping time of four days. Buy the identical product from Amazon and they may have a hub in Denver so you'll see the same item the next day. It's tough to beat that.

_________________________________________________________________________________________

"I'll add to that the fact that there are MANY items Amazon sells cheaper than in stores, and offers free shipping AND returns. I bought 2 winter jackets in Macy's last year because they were having their huge blowout sale. Signs all over the store saying 50 to 70% off. I got 2 Tommy Hilfiger winter coats for under $100. I was thrilled, but felt duped and typed the item numbers into Amazon when I got home. The jackets were $10 less on Amazon, no sale, no nothing. No shipping either. On principle, I returned the Macy's jackets. Had they not duped me with the 70% BS I would have kept them. Yeah, it was childish on my part, but I hate deceptive advertising.

And there are many items that are cheaper elsewhere. Again, look into the apps that will scan the internet for the absolute lowest price.

As far as your experience with Macy's, it reminds me of all the "Going Out Of Business" signs that use to hang from the front of so many electronic shops in Times Square years ago.

You also sound just like so many of the customers who come into my wife's natural food store. They come in with an app on their phone, take a photo of the UPC on the product they're interested in, sometimes sample the product and then use the app to buy the product from Amazon. Or the customers who buy a product from the store only to come back the next day complaining that the price was cheaper on Amazon and they want their money back. I can sympathize with all the small music stores who go through this kind of treatment on a regular basis.

You may not realize this but you're the very person I was speaking of in my original post, the one who wouldn't care at all if the product he purchased came from thousands of miles away as long as he saved a few pennies over the next lowest price. It's really a shame that retail has become such a combative sport with a zero sum end game. If you didn't steal the item from the retailer, you're the loser. If you squeezed every cent out of the retailer, you're the winner. None of this bodes well for the future.
 
  • Like
Reactions: Joe Nerve
I am a Warmoth fan. I like to put things together and I am just blown away with their stuff. There is something about a one of a kind bass that makes playing the mass produced ones boring. You take a hit if you resale the bass but I have five already and don't plan on moving them soon.
 
I am a Warmoth fan. I like to put things together and I am just blown away with their stuff. There is something about a one of a kind bass that makes playing the mass produced ones boring. You take a hit if you resale the bass but I have five already and don't plan on moving them soon.

And Sweetwater charged you freight to return it? What does this have to do with...anything?
 
Sweetwater has decent selection, but never run discounts, now charge sales tax and apparently charge return shipping now. There is no reason to buy from them other than a bag of candy and maybe they have a sweetwater special edition something.

That was in response to the guy who says he built his own. I have no idea why he thought that belonged here.
 
If you're lonely, they'll call you for no particular reason. :)

Screen Shot 2019-02-19 at 4.16.13 PM.png
 
I gotta say that I'm still dumbfounded that more people aren't buying from Musiciansfriend. IT'S THE SAME EXACT INSTRUMENTS YOU'RE GETTING in these other online stores. I get passionate about this for 2 reasons.

1. I don't ever want MF to go out of business.
2. I want to help my fellow bass players.​

At Musiciansfriend you can pretty much always get 15% off (you just have to be willing to call), PLUS and additional 8% if you join their backstage pass club. That's 23% off. Now with the sales tax thing, that's another 9%!

I just bought an American Performer Mustang.

It cost me $938 at Musiciansfriend, after the 15% and 8% Backstage Pass that I'll use to get strings.

If I bought it at elsewhere it would cost me $1,308.

I would have to be a complete fool to spend $370 more.

I don't get it.

I was actually looking to buy a new bass for about $650, what would be the technique for a fair negotiation of that?
 
I shop with Musician's Friend quite a bit and have had enjoyed their backstage pass program.

One small thing I haven't liked, was most recently with their president's day promotion. They have a big list of qualifying products for the promo. There was a pedal I was interested in that was one of the qualifying items, and right on the product page it said "save with presday". I add the item to my cart, apply the code, and a big box comes up saying "code has expired, call us at.....". I call b.s. on that. It couldn't be expired as it was a current promotion and it was a qualifying item. I checked other items and saw the same thing. I think they're trying to steer people to call in and order through a sales person so that person gets a commission. Otherwise, going online, using your PayPal or cc, putting the code in, bypasses them. When you call in, you have to use a cc. I just want to use PayPal and take the hit right away, get my discount, and not talk to anyone. If I have an issue or a specific question, then I'll call and talk to someone. Rant over.
 
Last edited:
Sweetwater has decent selection, but never run discounts, now charge sales tax and apparently charge return shipping now. There is no reason to buy from them other than a bag of candy and maybe they have a sweetwater special edition something.
You didn't mention Musicians Friend, but that's the obvious point of comparison so I'll use that.

Regarding discounts: MF runs them a lot online, but as mentioned above, you have to call to get them unless the brand you want is (miraculously) not on the lengthy exclusion list. SW gives discounts, sometimes more than 15%, but you have to call. They're really not much different in that regard.

Everyone is charging sales tax now.

I prefer SW because they list weights, take photos, and either give you a brand new instrument or discount, and typically describe in detail, blemishes/demo marks on an instrument on their site. With MF, it's clear that at least on occasion folks are receiving returned instruments that are sold as brand new.
 
I was actually looking to buy a new bass for about $650, what would be the technique for a fair negotiation of that?
My technique is pretty simple. When they have a 15% off sale, first I use the code online and see if it works. 99% of the time it doesn't, and I get the message to call. I then call, tell them I got that message to call, and say that if I can get 15% off I'm interested in placing an order. If not, I have to pass.
 
  • Like
Reactions: RichSnyder