Yet another beef with DirecTV's customer service. I got an email last month saying Center Ice will automatically renew unless cancelled prior to the start of the season. So I called to cancel my Center Ice pkg back on Jan 1, two weeks before the season began. Today's bill shows the first installment is being billed.
Spent over 35 minutes with the CSR, who must own the slowest computers in the world. We were waiting for my account to load, waiting for the request to load, more waiting for the verification of the request to load, and finally the last 15 minutes waiting for a supervisor to OK the whole thing.
I told her I'm at work and can't be spending any more time on hold waiting for her supervisor, etc, especially when the mistake was on their end, not mine. Of course, they finally said they will issue a credit some time in the next two billing cycles (months). Which means I will have to pay the current $41 overcharge and hope they come through with the credit on their end. It's amazing how payments are instantaneous but crediting a customer takes months.
At least she didn't try to sell me yet another movie tier, which is their usual modus operandi.