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Raven Labs PHA-1 problem

I had the same problem recently. If your bass is passive use the top input, that helped solve my problem. I spoke to Steve and he said he can do a simple mod which will make the unit louder, or will work with a tech to help him (or her) do the mod. It involves removing a resistor. I suggest you give Steve a call. Good luck.
 
Thanks for the replies, guys.

Big Joe:

I run the PHA through the AC adapter.

Blues Basser:

I have tried both inputs (bass is active,) and still have the same result. Its not so much that the volume is quiet at other levels. There is no volume at all untill the knob is cranked, then, it kicks in.
 
Jason, your experience is very different than mine then. There is very definitely something wrong with your unit. I still think a call to Steve would be worth while. My guess is that you will probably will end up sending the unit back, but he may have a way to have your local tech fix the problem. I wish you luck in getting it resolved quickly. I use mine all the time too.