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Recommend a Sweetwater Sales Engineer?

#224
Did not realize there are so many sales dudes there. My guy is Nitish.
I was always low price shopping… happened to buy an Apollo x8 from SW last year. Worked for like a day and then would not boot up. My first call was to UA to see if I could get a replacement. Was going to be a major PITA… they wanted me to ship it to them on my dime and wait for them to diagnose the issue before sending a replacement.
I contacted Nitish, he overnighted a replacement immediately and I sent the defective one back in that packaging a few days later. No cost to me. Made me appreciate their service.
 
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#225
Bassclef46 said:
Don’t they have girls working there? It’s like a sausage fest in here. If you don’t know the last name is he really your guy? If he didn’t ask you what your dogs name is, then he isn’t your guy

what makes your guy your guy? Cause you bought something from him? Or is he the kind of guy you would invite to your house for a bbq? You know they work on commission right?

here is a concept for the op. Do your research and ask questions here. Then goto sweetie and get the best price as possible. Then go on reverb and find 10 other stores who have your item. Email them or call them direct and get a lower price for buying direct and ask if they charge tax to your state. They all provide the same service and return policy and most actually check and do a setup. I promise you will be getting a lower price and be happier.
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Last time I called Sweetwater it took them forever to answer the phone. Finally, after fifteen rings or more, someone picked up.
I had quite a few questions about the Al Cisneros 4003, all of which were answered to my complete satisfaction. Just as I was getting ready to thank the tech, I heard a voice in the background...
"Gus, what the hell are you doing on the phone?"
Turns out, I was talking to one of the custodians!
Go figure!
I guess everyone at Sweetwater knows what they're talking about!:cool:
 
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#230
davec said:
...Returns, always cost your SE money. Even if we charge 2 way shipping, your SE will cover card fees, etc. on a return (if it’s not the right thing we don’t want you to be stuck with it, but if you know you’re going to return it before you buy it, please just don’t)
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They're just not held accountable for the overdraft fees caused by their unwillingness to do what they said they will do, NOT place a charge against a stored card number for a waiting list purchase until AFTER contacting the customer. When you've been emailing everything for a daggum long time, 6 or 7 years no less, don't bury the fact that the customer returned the @$$clown's email instructing him to NOT complete the order by stating' "you need to text me if you want to get a message to me." I don't text, I'm 63 with bad eyesight and arthritic fingers that hate those tiny @$$ keyboards. SW's response to it, "well we can see that you're upset" over something your assigned @$$clown did.

Now I'm sitting on about 3 dozen packs of never opened rusty EB Cobalt strings, the balance of my last string purchase from SW. I buy in bulk whenever I can to save money, but between Covid and an abscess forming on the tendon in my left wrist I just have not been able to play as much as I normally do these past couple of years. So how do I know that they are rusty? because the last dozen or so packs that I have opened have all had rust. Even have some AL/BR Acoustic strings that had crud on them. I’d be happy to post the photos or you can just check my social media, sent 2 rounds of photos to EB along with the rest of the info they requested when they responded to me initial email asking if their strings had a “use by” date, and have yet to hear a word back from them (I’m guessing they never expected to hear back from me.) If SW’s response to costing me $70 was nothing more than “we see that your upset…” I doubt seriously that they would even consider making good on the rusty strings they sold me.

So yeah, SW and its @$$clown staff can all kiss my @$$, the one who laughed at my pro Buddhist beliefs, the one who cost me $70 and sent me rusty strings, and especially the ones who recognized that “I was upset.” Sales people will only pretend to be your friend when you are buying something from them, other than that they want nothing to do with you and quite frankly, I want nothing more to do with them.
 
#231
Those MF'rs (you know, the other place) are apparently paying attention to this thread. They just upgraded titles and have more English sounding sales droids calling me to get me to buy stuff in recent weeks. Email has been going on a while, but the names sound less spammy and they're actually calling my phone and leaving messages now.
 
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#232
Greg Titzer. He's not a bass player, plays guitar but I don't hold that against him, :p

He only calls if I order something that is out of stock. I almost feel like he knows I'm impatient sometimes as I tend to want whatever I ordered yesterday. Occasionally he'll text (once a year maybe) asking if I need anything but it's been forever since that's happened. Personally I like having someone at least act like they give AF about my business. Something I can't seem to get anywhere else. Hell, I bought a pedal on reverb 4 days ago that still hasn't shipped from a store in Texas. Shouldn't just paid the extra $20 and got it from Sweetwater. It'd be here already.

And I do have to LOL at the salt in this thread. Funny stuff. As in the complaining about the "Engineer" title. I get it, I'm a Sr SysAdmin / DevOps Engineer. Nothing about me is an engineer as I manage Linux Servers, write scripts, configure routers, etc. But it's really annoying how the new thing for companies trying to hire low level help desk people is to re-label the position SysAdmin which is an insult to real SysAdmins. I've met 3 help desk "techs" here in Denver calling themselves "SysAdmins" yet all they do is unlock passwords. So I get it.
 
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#233
swarfrat said:
Those MF'rs (you know, the other place) are apparently paying attention to this thread. They just upgraded titles and have more English sounding sales droids calling me to get me to buy stuff in recent weeks. Email has been going on a while, but the names sound less spammy and they're actually calling my phone and leaving messages now.
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Good. Paying attention to what works and what customers like (overwhelmingly here, minus a crank or two) can only be good for anyone who buys retail MI stuff.
 
#234
I have my sweetwater rep on "contact me rarely" mode. Occasionally I do ask for recommendations. I asked him recently about mic stands because I loathe my onstage stuff. "How much do I need to spend to get something industry standard grade bulletproof. Not $500 gyro stabilized hydrodynamic clutch. Just a stand that works as expected. Answer K&M. That was actually valuable to me. I don't expect that from someone else. Ever suspect Amazons default sort is by profit margin? It is.
 
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#235
swarfrat said:
I have my sweetwater rep on "contact me rarely" mode. Occasionally I do ask for recommendations. I asked him recently about mic stands because I loathe my onstage stuff. "How much do I need to spend to get something industry standard grade bulletproof. Not $500 gyro stabilized hydrodynamic clutch. Just a stand that works as expected. Answer K&M. That was actually valuable to me. I don't expect that from someone else. Ever suspect Amazons default sort is by profit margin? It is.
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Cords, cables and stands are the worst things to have to buy. :) There's absolutely no fun factor in that stuff. I'll also say if you're buying some of it and in bulk that's where the discounting comes in at Sweetwater. If you go back in this thread and look at the discounts I got on bulk XLRs the savings is pretty killer. That softens the blow of having to buy something so un-sexy as cables. ;)
 

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