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Resolved: Reverb woes

#461
The Reverb sold the shipping label and offered the insurance that was paid for and no one does anything for free!

Reverb is the insurance agent and Uncle Sugar is the underwriter/carrier, the transporter and perpetrator. I would wash my hands of it giving any and all subrogation claim to Reverb and thank them for taking it up with USPS and have Reverb liquidate the property.

Nice try though, asking you to foot the entire bill...cant blame them for running it up the flag pole and see if you salute!
 
#464
skycruiser said:
OP needs to edit post #1 to tell everyone to look at post #438 before responding. Or we need a "resolved" tag.
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Screenshot_20210211-002321.png
 
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#465
They managed to close the Super Bowl thread earlier - not sure why, as it wasn't particularly 'bad'. Not sure why you can't do that for this thread! Seems reasonable that you should be able to end commenting in a thread you start.

Of course, if this thread has taught us anything, it is that there is oftentimes a gulf between what is reasonable and what is likely. Or that 'reasonable' is open to interpretation!
 
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#474
Herrick said:
Great news! But what do they mean about the one-time restock option? I hope that doesn't mean they will deny any future claims. If that is the case, they shouldn't make you pay for their safe shipping policy if you choose to sell anything on there again.
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Unsure
They screwed me a year or so ago after the fact on shipping, sent me an email saying I owed an extra $80 due to incorrect dimensions on a label I purchased.
I know how to measure and have an accurate digital scale so I called them out on it.
Got the same ' one time exception' email
Haven't had an issue since
 
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#475
9c1ny said:
Unsure
They screwed me a year or so ago after the fact on shipping, sent me an email saying I owed an extra $80 due to incorrect dimensions on a label I purchased.
I know how to measure and have an accurate digital scale so I called them out on it.
Got the same ' one time exception' email
Haven't had an issue since
Click to expand...

This is why I obtained a "business account" with FedEx for Reverb transactions. FedEx does everything I actually need done in any given situation and has a great price on it for business customers who ship more often than once in awhile walk-in counter customers. I also don't own a label printer so it means no support required.

Just an option...
 
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#476
One thing I always do is to take step by step photos of the item being packed up. This is why I won the dispute I described earlier in this thread. Start with the item sitting next to the shipping carton and take a photo each time you apply bubble wrap or foam, ect. Take photos of the final sealed carton with address label and fragile warnings on the box. If you show them photos of the instrument unblemished before packing then Reverb and the buyer have little or nothing to stand on. Again, good luck.:thumbsup:
 
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#477
Glad you worked it out. This is really bad news for Reverb and their reputation, even if they eventually took care of it.

For instance, yesterday in casual conversation with a drummer friend he asks me if I've heard of reverb? I laughed, told him about this thread, and then ended the conversation with "seller beware". Its not a good look for them and is giving them negative publicity.

They may have been in the right. I'm not here to argue that and believe they were doing you wrong. However, right or wrong, at the end of the day some people reading this thread had a bad taste left in their mouths regarding reverb and their insurance practices.
 
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#478
FunkHead said:
From FEDEX:
Place small packages inside a larger outer box. For express shipments smaller than 7" x 4" x 2", use a FedEx Express packaging option, or you can purchase other packaging at a FedEx Office location.• Double-box fragile items with 3" of cushioning in and around the smaller box. • Wrap items individually with cushioning material and center them in boxes away from other items and away from the sides, corners, top, and bottom of the box.• Position bottles that contain liquids upright. Use an inner seal and perforated breakaway cap. The inner packaging must be able to contain leaks.• Place items that might be damaged by normal hand-ling, such as soiling, marking, or application of adhesive labels, in a protective outer box. • For odd- or irregular-shaped items, at a minimum you should wrap and tape all sharp edges or protrusions.• Enclose an extra label, business card, or letterhead with the shipper’s address and phone number and the recipient’s address and phone number inside the package before sealing it.• Remove all old address labels from reused boxes before shipping, and make sure there are no holes, tears, or corner dents in the outer box.General Packing Method
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That seems to fall under the small package handling info.
 
#479
Polkatronixx said:
That's a bit of a leap. I think there is a difference between pointing out when a person has got the wrong end of the stick and endorsing the system. Whether it's right or fair or whatever (or not) is immaterial - the way it is is the way it is. It's not about the way it "should be".
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The way it is, is the way it isn’t.
 

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