Reverb.com ratings, whats the deal?

[TJH3113]

I've bought a ton of stuff off Reverb and have never had a bad experience.

 

[DiabolusInMusic]

The last 4 sales I had there no one left me feedback

I am new to selling there, glad to hear the experience is similar to TB, that's comforting.

 

[NOFreeCrunch1]

Ive been looking on Reverb.com for a vintage bass and noticed all sellers have full 5 star ratings. I could not find one seller with one none 5 star rating. anyone have any answers to this or am I missing something?

 

[NOFreeCrunch1]

Ive been looking on Reverb.com for a vintage bass and noticed all sellers have full 5 star ratings. I could not find one seller with one none 5 star rating. anyone have any answers to this or am I missing something?

I have found a majority of the sellers on Reverb to be reasonably honest, but did have one guy who argued with me after I pointed out the axe was not in MINT condition as he stated in the item description. I sent a message to Reverb Customer Service and never heard back from them, so they can be kind'a funky about things sometimes.

The biggest problem that I have found, is they are slow to update an item's status. You can put an item into your 'watch list' and it might already be sold two days ago. I contacted them about the problem last year and nothing has improved in that area. You can waste a lot of time getting your heart set on something or getting your finances figured out for something that isn't even available any more. Always contact the seller to see if what you want is still really for sale!

 

[alembicguy]

The last 4 sales I had there no one left me feedback

Kind of like here lol and it's easier there to leave feedback

 

[G Aichele]

I've only bought stuff from Reverb a few times but have never had a bad experience.

 

[jTrolt]

Well, it's 2023, and my first purchase from Reverb appears to be a scam. 15 days now. Invalid tracking number for Canadian Post was issued 4 days after purchase. At the 2 week mark, I messaged seller. They said "I'll double check the tracking info".
48 hrs later, no response.
But, of course, 100% positive feedback.
What a joke. Endless robotic discourse with somebody's pet robot = further frustration.
'verb CS says I can cancel transaction, but I'm "required" to notify seller that I want a refund processed.
How about I skip the BS system and simply call my CC bank to cancel payment? I didn't sign a contract, I simply made a purchase and received nothing.
No more Reverb for me.