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Reverb did me wrong
- Thread starter Rod Barchetta
- Start date
I think you're getting screwed, man, but I don't see any way out. Maybe you just have to let it go as an outlier that happened to land in your lap. You can file negative feedback on the customer, for what that's worth, not much, but probably makes you feel better. I wouldn't put all the blame on Reverb ... they're just the middleman. It's the customer that's clearly in the wrong here. That's not Reverb's fault.
It's really hard to damage a bass that severely. Almost like someone did a Pete Townsend on it. Massive hit. I'm editing and adding that if it's buyers remorse and trying to get out of it, that's an extreme example. What a horrible situation.
This is why I consign basses with a local shop.
Not to mention there would be the damaged chips in the case.
Sorry about your experience, Rod. That really sucks.
While I have never had that happen to me (on the buyers or the sellers end) I have heard a fair number of stories about Reverb pretty much always siding with the buyer.
While I have never had that happen to me (on the buyers or the sellers end) I have heard a fair number of stories about Reverb pretty much always siding with the buyer.
I think the holding other bass hostage is worthy of naming names, lol
BassHouston
Supporting Member
- Jan 30, 2012
- 657
- 854
- Disclosures
- Endorsing artist: Fodera Guitars,Michael Tobias Design, DR Strings
Last purchase I made with Reverb was missing essential parts which was not disclosed in the description. Reverb sided with the seller. I’ll never make any purchases through them again as well.
Lol she even has the nice hard tile floor in the background of the photos, ya know, the hard floor upon which she obviously dropped the bass and caused the damage... you can easily see in your pictures there is no damage at all in the area in question, and if she wanted to prove that, she’d have taken a photo from the exact same perspective to show it’s not visible.. she did not.. obviously her fault... plus just look at the damage, clearly an impact mark from dropping the bass as opposed to scraps or scuffs from shipping (which wouldn’t happen in a soft padded case). I’m sorry my man, but hey I like your username 
Reverb insured it. If they choose to believe both parties, then they need to make restitution to both parties at their expense, not mine.
Sadly it's the bass in my avatar.
That sucks, and it’s the reason way I take a 30+ minute video of a bass inspection and packing it up. I start recording, do an inspection on camera of every inch of the bass, and do not stop recording until the shipping box is taped up with the label on it.
It removes all doubt of the condition of the bass when shipped. I then keep the video for a month, just in case. It’s actually saved me once.
For years now. I have a pre-pack video walk through, packing and drop-off. A great many of TB buyers have seen their newly purchased bass ahead of time in great closeup detail, narrated to them personally before I shipped it.
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I wish I had thought of that. Reverb should recommend this to all vendors.
Reading all these makes me glad I picked up a used P locally last week. And also glad that the SB-2 that I bought off eBay in 2007 is still going strong 15 years later. Sorry for your loss/hassle, OP. 
It’s not Reverbs job to tell people how to package products.
So, something similar happened to me a few years ago. Found a nice Ibanez SR655PBBM and had it shipped in an Ibanez case. Photos showed no damage to the finish but it showed up with a similar chip (not as severe) in that same area, no visible damage to the box or case. Pieces of the chipped clearcoat were found in the case. I videoed the opening right after Fed Ex dropped it off to me (met the driver in my driveway and walked it into my garage).
Now, when trying to figure out how this happened or if the bass was shipped this way, I noticed that there is possibility of some movement of an instrument while in the Ibanez case. It seemed to me that the package shifted rapidly, causing the bass to move within the case to hit the inside edge of the metal of the upper and/or lower case.
Reverb refunded me but the seller would have thought I did the damage after opening, thankfully I had proof it happened in shipping.
So, if I ever ship a bass in an Ibanez case in the future, I'll be sure to bubble wrap it before closing it in the case.
Now, when trying to figure out how this happened or if the bass was shipped this way, I noticed that there is possibility of some movement of an instrument while in the Ibanez case. It seemed to me that the package shifted rapidly, causing the bass to move within the case to hit the inside edge of the metal of the upper and/or lower case.
Reverb refunded me but the seller would have thought I did the damage after opening, thankfully I had proof it happened in shipping.
So, if I ever ship a bass in an Ibanez case in the future, I'll be sure to bubble wrap it before closing it in the case.
Thus was in an Ibanez SR MB300C custom case, bubbled wrapped inside a box. Neither the box ir case were damaged. How did the gash get there?
When selling on reverb (or anywhere else now), I always take pictures of the entire item from all angles, as it is being packed, with photos of the whole process, in the sale thread with the buyer.
It has resulted in Reverb siding with me on issues a few times now.
It has resulted in Reverb siding with me on issues a few times now.
