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Maybe you could just gut it if you like how it plays. If Schecter does end up fixing it they'll probably use the same crappy components that failed on you in the first place.
Understandable but this was months ago. I don't mind a late response within reason but they didn't respond at all. I havn't tried calling or snail mail though
I know people who have emailed Zon and other boutique builders and never received a response. I am sure a company like Schecter gets many more emails than a small boutique bass builder. Pick up the phone.
You assume you're out for the cost of the repairs or the cost of the shipping, but you haven't talked to Schecter as has been recommended by numerous posters. It sounds like you are not really interested in getting this problem solved in the most reasonable way, but are more intent on having something to complain about. I can't say for sure that Schecter would make it right if you called them, but the collective experience of the board, which experience you called upon, says call them to find out. If you want to ignore that, it is your call.
I don't assume anything, I've already looked into this in the past (for the electronics) and it's my understanding that Schecter's policy is that you must ship the instrument to their factory in California to have it inspected before they will replace any components, and pay the cost of shipping.
Unless their policy has changed in the past few months, my solution seems reasonable to me. Shipping my bass 3400km and back, or driving it 1km. If I'm out money either way, why not just get it serviced locally? I might be paying extra doing it this way but I know that:
a) it's nearby
b) it's with someone I know and trust
c) it's guaranteed to get fixed
d) I'll have it back in my hands much sooner
That seems more reasonable to me. Although you're right, there is no harm done at all in giving them a call so I will do that as well.
As for complaining, I wouldn't post here just to vent as I know that's wasting everyone's time. I know I came off that way in my OP but I was frustrated - wouldn't you be?
For the record I'm very grateful for all of the help and advice I've received from this site in this and every thread I've posted here.
Keep us posted on your results. Just keep in mind when dealing with any transaction discrepancy, the squeaky wheel gets the grease. I was looking at a Studio Stiletto Six. I may have to rethink this.
