is it because you paid reverb the shipping fee, reverb made a shipping estimate error, and now reverb's legal recourse to recover funds for their own estimating error is ... you?
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Seller beware
- Thread starter Rolling Thunder
- Start date
is it because you paid reverb the shipping fee, reverb made a shipping estimate error, and now reverb's legal recourse to recover funds for their own estimating error is ... you?
That’s it, I think. The kicker is that they are probably going to win this dispute based on whatever fine print they’ve got on their agreement. Whether they are willing to write it off is another story.
I had this happen once on an item I sold, paying shipping directly to UPS and not through Reverb. I didn't understand this at the time, but now I do, if "understanding" is the word for something so bizarre. It's like, "OK, we have your item and you've paid shipping, billing the buyer for that. Now we're going to charge you more, and since we have your credit card number, you're screwed." I know fuel costs have risen dramatically, and all the talk of them dropping has been just empty promises. Shipping companies need to make money to stay in business, but screwing a customer after the deal is made is so wrong. To me, it borders on fraud.
My silly lawyer snark aside, after reading more posts and experiences from fellow TB’ers with Reverb, I concur that the problem is likely with their quote. The shipper is probably covered with fine print. I wouldn’t assume Reverb is completely, but given other members having some luck getting the adjustment waived, I bet the OP may have a similar experience, perhaps with a copy of this thread attached
As for my lousy humor, aside from somehow establishing a class action, the cost adjustment here, though frustrating, won’t cover a lawyer consultation. This is partly why I detest shipping anything larger than pedals.
It is. You gotta put in the correct and ACCURATE dimensions and weight if you want an accurate price.
If Reverb got it wrong it's on them and that's something you could file a claim on. Frequent shippers do get discounted pricing so that part's correct. I've had the same issue shipping oversized packages, I got it wrong and didn't charge the customer enough because I made the mistake so I had to eat the difference. You learn quick not to fudge the numbers.
IF the dimensions given to Reverb were correct (capital I.F.) it's on Reverb because they made the mistake. But unless you can prove you gave them the correct dimensions (i.e. you took photos or video, while measuring, of the actual measurements or if you could get the receiver to do the same and send them to you) you're probably screwed.
Or simply hand it over to your local UPS store which will give you the receipt containing weight and measurements...
...been there and done that.
USPS has maximum size restrictions, I've been turned away for large boxes before also. UPS either doesn't have a max size restriction or it is MUCH bigger.
Too many carrots cause me flabbergastric episodes of excrucigurgitation.
Had the same issue shipping a bass. UPS came back and charged me another hundo or something stupid. don't remember now. I disputed it with Reverb and UPS because I actually paid UPS to package it for (like an extra $90 service) so they gave me the weight to put on the label that I printed in their own store.
Reverb was so stupid. I got UPS to agree to cancel the charge to Reverb and Reverb refused to give me an invoice reference from UPS for them to cancel against. Reverb eventually refunded my money to me (one time only they told me as if I did something wrong), but they did not claim and get their money back from UPS after I had the mananger name and number in full agreement to do so.
I've had quite a bit of experience with this, my son's business (which I used to be a part of) uses FedEx extensively and exclusively for shipping - almost all ground, large boxes, and on the order of 2-3,000/yr. As others have mentioned, large commercial users do get deep discounts (on the order of 50% plus). They also have reps that work very closely with their volume customers to determine where those thresholds are, to avoid tipping into higher costs. One example - he regularly ships large, heavy, long boxes - with steel conduit that is almost 8 ft long, along with bamboo that was a full 8 ft. He had been using boxes that were 100" x 8" x 8". FedEx changed the rules and anything over 99" triggered an oversize package charge. So he had to redesign his products to bring the bamboo length down to fit into a smaller box (I think that he now uses something like 98 inch boxes). The difference was on the order of $30. But us ordinary mere-mortal customers aren't going to get that kind of assistance.
The takeway for me when it comes to shipping bass stuff is to use the smallest size box that is practicable. For cabs, I use cardboard edge and corner protectors, not much padding as there isn't much protection provided by padding for large, heavy objects. Probably helps in my case that I've probably prepared hundreds of packages for shipping, so I have learned how to do it very efficiently. Lately I've been using Pirateship.com, their rates are good and I haven't seen any overcharge issues. They also have helpful customer service staff, so if in doubt, call them. I avoid the shipper retail stores (like FedEx and UPS), because in my experience they overpack and overcharge.
The takeway for me when it comes to shipping bass stuff is to use the smallest size box that is practicable. For cabs, I use cardboard edge and corner protectors, not much padding as there isn't much protection provided by padding for large, heavy objects. Probably helps in my case that I've probably prepared hundreds of packages for shipping, so I have learned how to do it very efficiently. Lately I've been using Pirateship.com, their rates are good and I haven't seen any overcharge issues. They also have helpful customer service staff, so if in doubt, call them. I avoid the shipper retail stores (like FedEx and UPS), because in my experience they overpack and overcharge.
after one round of "we say this box is larger than you state so we are going charge you more, even though the measurements you stated are correct", I had Fedex (ahem) measure the box in my presence and write the measurements on the box and the shipping label, and initial it.
It depends on what the contract says. If the roofer bid too low but agreed to the price, he eats the cost if he underbid, not the homeowner.Not saying it’s right, my friend. I’m saying it happens. If someone offers to replace your roof for less than material cost, then it’s on you to recognize a deal that’s a bit too good.
Shipping a large, heavy box via 3-day shipping for only $100 was not something that should have passed the smell test.
Middle men just want the deal to go through so they can take their cut. They aren’t too interested in what happens to you on the back end.
I agree, but I’m not sure the middle man will agree.
I would be having strong words with Reverb, but I’d get ready to have to pay UPS. I would bet it’s in the fine print somewhere.
OR, 'reverb' is claiming that the seller-supplied dimensions were inaccurate ... is that their claim?
Yeah once the shipping information is confirmed and the price is quoted, that should be the end of it.
