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Seller beware

The worst I've been "done" like this was from Apple.
If you trade in any piece of gear you give them the serial number in advance, so there's no possible way it can't be what you tell them it is, unless you modified it.
Well I had not, but when they receive them they lie & say it's not the model I told them it was.

How is that even possible when they knew the model based on the serial number?
It's just another way the manufacturer can grift us!
 
Glad to hear. I've similar things happen. Plain and simple: Reverb needs to update their shipping calculator.
Agreed. I don't care how established "dimensional weight" is. I paid an amount to Reverb to send an item to Point B. Any variation should be on Reverb. If you want to include theoretical shipping philosophy, factor that into the shipping calculator.
 
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I'm out after this. Reverb's shipping calculator is fine. If you read what Reverb offers for help, it should be pretty why charges like this occur.

https://help.reverb.com/hc/en-us/articles/4430186858771-How-to-use-calculated-shipping

https://help.reverb.com/hc/en-us/ar...hy-did-I-receive-a-shipping-label-adjustment-

The bottomline is that is this very instance Rolling Thunder's box bumped up against that 108" bracket. UPS or whomever it was, had one of their scanners review the package as it was moving through their system and found the dimensions were off, maybe even only by 1/2." I know that sucks but rounding the increase up, it bumped the cost of shipping into another dimensional weight bracket and there is where the additional charge came from. Rolling Thunder protested and Reverb refunded him. I'm sure they also made note of the credit on his account should they encounter another issue like this in the near future.

Nothing against you, Rolling Thunder, I totally get the shock and outrage you felt when you got that second bill. I've been there. I'm just telling you how it happened from having been down this road countless times.
 
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The term for huge, lightweight boxes filling up the station (one area somewhere between the front and back of a cargo aircraft) is bulk out or "bulking out." A brown truck has a much smaller problem, believe me. Bulking out applies to any boxes/ containers, and not necessarily light ones.

If these gee wiz shipper experts who's job is how much to charge actually develop a program (app if you will) that charges based on dimensions AND weight without surprises at a later time, what's the problem/ issue? Are we talking about a potential (or real) billing problem that shippers have not planned for in terms of timely, accurate billing, and current understanding by the customers?

We've got enough fuzzy math, or we reserve the right to jack up the price later in the current market, already.
 
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