Shipping Damage: Lost For Words

[B-Mac]

I am in talks with Reverb. This thread is for informational purposes. Sometimes ppl ask “How is it selling on Reverb?” Or “Should I purchase the Reverb insurance?”. This can help those ppl decide. I’m not expecting TB to solve my issue. I’m glad you had a great 30 sells on Reverb. I’m had about 20 great transactions on Reverb also. I’m not dogging Reverb. Just used them again 2 days ago.

Great
Here are some contacts I found very helpful when I ran into problems.

https://www.linkedin.com/in/david-baczewski-b2a850ab/
[email protected]
[email protected]

https://www.linkedin.com/in/david-kalt-09a90b3/

[email protected]
[email protected]

Colin Williams
[email protected]

 

[thetragichero]

I am in talks with Reverb. This thread is for informational purposes. Sometimes ppl ask “How is it selling on Reverb?” Or “Should I purchase the Reverb insurance?”. This can help those ppl decide. I’m not expecting TB to solve my issue. I’m glad you had a great 30 sells on Reverb. I’m had about 20 great transactions on Reverb also. I’m not dogging Reverb. Just used them again 2 days ago.

i appreciate your updates. a substantial chunk of my income comes from selling on reverb so having an idea of how these things get resolved before I'm in the thick of it is valuable information to me

 

[mikecd1]

Those are Dunlop strap locks and if he used another mechanism it may have failed and dropped. There's no way that kind of damage could happen inside a hardshell case inside a box.

 

[organworthyplayer337]

@Tewest86 when you got it back, was it still your string job? Or did he change strings? Cause that is a big piece of evidence should you decide to present it to Reverb.

 

[James Collins]

I could definitely see tuning the guitar and playing it even if I was returning it for damage.

I got a guitar mailed to me by mistake and I played it before sending it back. It was rather expensive and I probably would never try one out otherwise. I've also had a guitar that I ended up returning because of an impossible to read serial number and missing electronics cover--before I returned it, I tried it out. In both cases it helped guide future purchases.

My point is playing a cosmetically damaged instrument you plan to send back is not nefarious. As a buyer, getting an order with damage or an unsolvable issue is a huge let down. Often you are looking for an instrument for weeks or months, find one you like, consider buying it for days or weeks, then wait for a week for shipping, only to have to return it.

 

[Tewest86]

@Tewest86 when you got it back, was it still your string job? Or did he change strings? Cause that is a big piece of evidence should you decide to present it to Reverb.

I was still strung up the same way.

 

[Tewest86]

Not to derail my own thread but I stopped at a shop to lady time see about repair work and they had a new Mocca Ultra V. Boy oh boy! That neck feels good. It wasn’t heavy. The paint had sparkle glitter in it. All for $2099.

 

[joker820]

Good to see that other jerk got banned. I hope I never sell a bass to him on principle alone. This is a community to share experiences and knowledge.

 

[LBS-bass]

Good to see that other jerk got banned. I hope I never sell a bass to him on principle alone. This is a community to share experiences and knowledge.

Missed it all but the one post but yeah, I was gonna say, sometimes people forget that these forums are supposed to be for discussion. If you're going to give someone a hard time for discussing stuff, I question why you are here.

 

[Iofflight]

If it's the user I think it was he chased off a potential new member on the Chowny thread for trying to find out if others had had any of the same issues he was having. He came over at the recommendation from some of us on SBL, which is a far smaller community with far less vendor involvement, to see if he could get some clarification. Instead he got hamfist suggesting he was a troll of some sort because he was new. Anyway a class act that one.

 

[Tewest86]

Here are better pictures of the damage.

 

[RobOnBass]

The line looks like case lid may have fallen on it? Not sure about the huge round dent.

 

[SgtHulka]

In that first picture the bridge looks bent or not properly seated.

 

[Tewest86]

So the estimate to repair body and refinish is approx. $525. I sent it to Reverb and am waiting on a response.

 

[charlie monroe]

So the estimate to repair body and refinish is approx. $525. I sent it to Reverb and am waiting on a response.

Thanks for the update!

 

[JOME77]

So the estimate to repair body and refinish is approx. $525. I sent it to Reverb and am waiting on a response.

Definitely awaiting their reply. If they don’t make good on their responsibilities then it’ll definitely affect whether I sell gear through them (if the required insurance doesn’t pay to repair the instrument properly).

 

[Tewest86]

So I got a message from Reverb. They are going to going the repairs. I should have the funds in my Reverb within 24hrs.

Reverb has be excellent throughout this process and the insurance is definitely worth purchasing when you sell there.

 

[Tewest86]

Also because it doesn’t change the repair price, I’m going with a Pearl white like what comes on the new Ultras.

 

[kesslari]

Really glad to hear that Reverb did right by you when the buyer scammed you, and Paypal supported them.

 

[stingray69]

Also because it doesn’t change the repair price, I’m going with a Pearl white like what comes on the new Ultras.

That'll look beautiful and great on stage - so glad this mess is ending well for you.