Shipping damage

[sonic 7]

Just received this from a reverb sale. Sellers photos showed the bass to be in excellent condition with barely a scratch. This thing was packed pretty well and Im a little suspicious, that’s a lot of thick poly finish smashed off ot that . Yet , the inside of the gig bag was clean , not a single remnant of the damage. The rest of the packaging showed no obvious signs of damage either. The seller has a 3 day return policy, I sent him pictures and told him it’s going back. I’ve had quite a Basses shipped this is a first for me, any suggestions?

 

[chris_b]

If there this amount of finish missing from the bass and these pieces not in the gig bag and the bag is not damaged in any way, it easily follows that the bass was damaged before it was packed up. I'd guess the seller showed you a pre damage photo. Send it back.

 

[Rabidhamster]

Oof that’s some damage. I agree there would have to be finish in the gig bag along with clearly visible damage the shipping container for that to be shipping damage.
Looks like someone tried to glue the pieces on the front back in with wood glue or something too.

What was the sellers response?

 

[TN WOODMAN]

Shame. That’s a beauty.

 

[CGremlin]

Man, that's pretty bad. If he was willing to substantially offset the cost of a refin, then I might consider keeping it, but otherwise, yeah, it'd be going back. And like TN WOODMAN said, it's a shame - it's a really pretty color, and P Lytes aren't that common to begin with. Sorry for the bad luck.

 

[chris_b]

How would the seller imagine he could get away with that?

 

[murphy]

Wow...These stories are becoming more common....I have had a couple of bad pickup purchases on Talkbass and decided to only buy new pickups from now on

 

[sonic 7]

Yeah well I didn’t confront the guy with my suspicions on when that damage occurred. He has a 3 day return policy so I told him it’s going back and he asked me to hold off until he hears from UPS to settle the claim. The claim is his problem so shouldn’t he just take it back or offer me a substantial partial refund ?

 

[songwriter21]

Yeah well I didn’t confront the guy with my suspicions on when that damage occurred. He has a 3 day return policy so I told him it’s going back and he asked me to hold off until he hears from UPS to settle the claim. The claim is his problem so shouldn’t he just take it back or offer me a substantial partial refund ?

Too bad for him to wait. That's his clever way of screwing you after his return policy is up, and Reverb will say you're too late. Reverb will make him take it back now, and have the seller pay for return shipping, too. His return policy, as well as Reverb's, are written/on-screen guarantees.

I bought a bass that involved the seller being an insanely rude liar, and even after a week or so talking to PP and mostly Reverb, I got all of my money back. These sites have you covered (most of the time). Btw, sellers can make phony feedback if they're determined enough.

 

[BOOG]

No question about it, that one is RETURN TO SENDER

 

[lug]

Scam on the shipper.

 

[FantasticFour]

I was similarly scammed by a store once. Well, an insurance company was.
Bought a guitar online, which arrived pretty much in the same condition as OP's, with the outside boxe being in perfect condition, no loose bits of varnish anywhere.
I wrote them a mail. The answer went "oh, should be the transportation company! happens every now and then! no worries, their insurance company will cover that, send it back for an exchange."
Ten days later, got the new guitar, this time pristine.
My guess is that guy in the store had hit the guitar at some point and needed a customer to send it to so that it wouldn't be his fault.
Can't think of another explanation.

 

[MultiScaleMale]

Seller is going to have a hard time getting that claim ruled in his favor. Be prepared for them to claim you damaged it.

 

[Killing Floor]

Yikes, that's a shame. I wouldn't know if it is intentionally misleading or shipping damage but I'd send it back.

 

[DiabolusInMusic]

Not only should that go back, it should be on the seller's dime. If the packaging has no damage AND there are no pieces in the gig bag, the seller is a scam artist and should be outed as such. Those dents left chunks of bass somewhere.

 

[lfmn16]

Yeah well I didn’t confront the guy with my suspicions on when that damage occurred. He has a 3 day return policy so I told him it’s going back and he asked me to hold off until he hears from UPS to settle the claim. The claim is his problem so shouldn’t he just take it back or offer me a substantial partial refund ?

Yes. The claim is his problem, not yours. Sounds like he spent the money already. TFB.

 

[FrenchBassQC]

Have you informed reverb of the situation? If not, I would let them know so you have informed them before the return policy for the seller has expired.

 

[Spidey2112]

Ask the seller if he had pics of the box he packed, before shipping... if so, compare with what you received. And I don't mean damage, necessarily... I mean, the exact same box he shipped.

These days, I wouldn't be surprised what (insert whoever you want, here) would do to cover up a mistake, as opposed to just owning up to it.

 

[SlapHappyPappy]

Whenever shipping damage occurs UPS policy is to go by the receivers and examine the damage as it supposedly arrived. then they submit their report to the seller as to whether they will cover the claim. If the sender returns it before UPS inspection they usually refuse to cover the item. This one does sound like the seller is trying to scam UPS for an insurance claim. But I do know that even a legit claim may be voided if UPS policy is not followed.

 

[Playbyear]

That's his clever way of screwing you after his return policy is up, and Reverb will say you're too late.

X2 , get a claim going with reverb now!