• TalkBass has been independent since 1998. Add your voice.
    Create a free account to reply to discussions, view embedded media, and browse with fewer display ads.
    Join free Log in
    Want zero display ads or expanded classifieds tools? Compare plans.

Shipping damage

#42
sonic 7 said:
Thanks for all of the excellent advice. Reverb has been notified. Apparently it was shipped through reverb , some optional service they provide. So they review the claim, all correspondence and photos have been made through the reverb messanger so it’s all documented. I’ll give it a few days and see how reverb handles it. I’ll try to keep a cool head for now.
Click to expand...
Keep a cool head. While it's a beautiful bass, it's still just a bass. Which millions are made. You'll find another. As a side note, I've been shafted by online sellers and one from Reverb before. I ALWAYS use PayPal because they are 100% behind the customer, no questions asked. I would never pay directly with a credit card. Let the big companies do the heavy lifting for you. In the meantime, start looking for a new bass! :thumbsup:
 
  • Like
Reactions: sonic 7, TN WOODMAN, Yonni and 1 other person
#45
When a claim is filed with a shipping company the shipping company will arrange to get the package. If you return the bass before that point the seller is no longer able to complete their claim. It IS the sellers claim and problem however that doesn't mean that you shouldn't help them out by working within the system. I have had a shipping problem before through reverb and it went like this...they checked out the info issued a refund to the buyer and had the shipping company pick up the guitar and take it to Reverb. Super simple for all partied involved.
 
  • Like
Reactions: sonic 7, TN WOODMAN and SlapHappyPappy
#47
Johnny Alien said:
When a claim is filed with a shipping company the shipping company will arrange to get the package. If you return the bass before that point the seller is no longer able to complete their claim. It IS the sellers claim and problem however that doesn't mean that you shouldn't help them out by working within the system. I have had a shipping problem before through reverb and it went like this...they checked out the info issued a refund to the buyer and had the shipping company pick up the guitar and take it to Reverb. Super simple for all partied involved.
Click to expand...
Yeah, that’s what I’m trying to do. The seller has actually been very responsive. And all communication has been through reverb so Im just gonna chill and take it one step at a time. To be honest My head would have already exploded if this was a $2000 bass , but we’re talking about a $550.00 bass to put things into perspective.
 
  • Like
Reactions: Rabidhamster, TN WOODMAN, Joshua and 1 other person
#48
sonic 7 said:
Yeah, that’s what I’m trying to do. The seller has actually been very responsive. And all communication has been through reverb so Im just gonna chill and take it one step at a time. To be honest My head would have already exploded if this was a $2000 bass , but we’re talking about a $550.00 bass to put things into perspective.
Click to expand...
With that being said...would you keep it if $250 was returned to you and you play the funk out of that bass?
 
#53
Well to cap off this thread.
Everything has worked out fine. So I’d like to make some bullet points.
- I became impatient and sent the bass back to the seller.
- less than a day after I sent the bass back reverb offered me a $200 partial refund, which was more than fair and I would have gladly accepted.
- I received a full refund within a few days.
- the reverb process works well, but it takes a little time, like two or three weeks. You have to be a little patient.
- I still believe that the seller knowingly sent a damaged piece hoping to stick it to UPS.
- before buying anything on Reverb, check the sellers shop policy.
With this chapter closed successfully the saga did not end however. I still had GAS to assuage and it didn’t go smoothly. Stay tuned.
 
Last edited:
  • Like
Reactions: BOOG and Yonni
#54
Ok so this probably should warrant a new thread but Ill just keep this one going.
Soooo ... I’m gassing for a P/J with a jazz neck. So I decided that I’ll go a little higher on the $$. There’s a really nice Atelier Z bass on Reverb, it’s a Jazz Bass with a P in the neck position. It’s the only one I’ve ever seen for sale.The description says it’s in excellent playing condition. I have a standard M245 which is fantastic so I pull the trigger on it. The bass is for sale from a shop in Japan. About a day later I get a message from the seller, The neck of the bass is “twisted “ please wait about a month while we correct the problem. So I cancel the transaction. Full refund received immediately. That bass is back up on Reverb immediately as in excellent playing condition ...
Still in the hunt, although maybe it doesn’t have to be a PJ. Just something different from all of my traditional single coil j basses.
I find a beauty, it’s an Atelier Z with Aguilar big doubles, and the OBP 3 pre. Again I pulled the trigger. The bass shows up, I plug it in and the neck pickup is dead. *** !!!!
The seller is a solid guy, he has another identical bass in stock, which he sends right out upon receiving the defective one.
So to end this thread I now have a beautiful Atelier Z M245A ( A for Aguilar big doubles w/ Aguilar obp 3 )

In summary
Be patient and do your due diligence. Don’t stress about buying on Reverb.
It’s pretty hard to get screwed.
 

Latest posts

Top Bottom
Back