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Shipping Issue.. Venting, but would love some feedback as well.

#121
Like above...Certainly IF the damage occurred on the first leg within state you would have to think there definitely would have been visible damage to the box that warranted the parents checking it out at that point. I mean can that crack occur without the box being damaged?
So to me it seems obvious the box was in good condition when shipped over seas, ergo without damage at that point.
 
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#122
JohnnyBottom said:
Like above...Certainly IF the damage occurred on the first leg within state you would have to think there definitely would have been visible damage to the box that warranted the parents checking it out at that point. I mean can that crack occur without the box being damaged?
So to me it seems obvious the box was in good condition when shipped over seas, ergo without damage at that point.
Click to expand...

^ This right here

ANY TIME I have an item shipped and the box even has a ding, I take pictures of it before even opening. Sure, things can get knocked around, but if you had this in a case that was taped shut and packed the OUTSIDE of the case as well, I'm really struggling to see how that damage could have happened. I once had an Ibanez SRX200 shipped to me in a tolex-covered wood Ibanez case closed with nothing but a zip tie and a shipping sticker. It arrive 100% fine, so I'm going to wager this was either reckless treatment on the buyer's part or the overseas shipping somehow damaged it.

Either way, that's an insurance claim and not your fault. If you still want to help by sending money (I'd split the repair cost with him), I'd ask for a copy of the receipt from the luthier, after the work is done, before sending cash. You hate to be like that, but you don't own whatever cutrate shipping company brought that overseas. I'd also note that if you sold a beloved bass and needed cash, the buyer should be mindful of that.
 
#124
I stated numerous time to him and continued to do so, despite many here telling me to tell him to pound overseas sand (lol) I am happy to contribute to some of the repair.

Why? Because I am silly I guess. Seriously tho, only because that while yes he should have had SOMEONE open the box when it was received on 10/10 Yes, I just tracked it - arrived OCTOBER 10th - 11 days shy of 3 months.. (sigh).. because of the uncertainty of where the damage occurred, I am happy to contribute to the repair. Not assume 100% responsibility.

He had some responsibility I am thinking... I would have opened the damn thing or asked my mother, wife, friend, someone.. to check out my purchase. Not receive it and have it just shipped sight unseen overseas.

I don't want to be a doormat.. but I am trying to be a nice guy. and yeah, we know where they generally finish. :P
 
#125
To the OP...did you ask to see photos of the shipping box after hearing about the damage claim?

When I've received packages with shipping damage to the contents, the packaging always had a severe bend, rip, or puncture in it. The shipping company usually takes this as their fault, IME.
 
#126
DanBass said:
I stated numerous time to him and continued to do so, despite many here telling me to tell him to pound overseas sand (lol) I am happy to contribute to some of the repair.

Why? Because I am silly I guess. Seriously tho, only because that while yes he should have had SOMEONE open the box when it was received on 10/10 Yes, I just tracked it - arrived OCTOBER 10th - 11 days shy of 3 months.. (sigh).. because of the uncertainty of where the damage occurred, I am happy to contribute to the repair. Not assume 100% responsibility.

He had some responsibility I am thinking... I would have opened the damn thing or asked my mother, wife, friend, someone.. to check out my purchase. Not receive it and have it just shipped sight unseen overseas.

I don't want to be a doormat.. but I am trying to be a nice guy. and yeah, we know where they generally finish. :p
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The assumption of "some" responsibility is going to screw you in the end. You did nothing at all wrong and held up your end of the deal. He's going to file a claim with PayPal and will show your acceptance of some of the blame and that's going to make it easy for the claims person to award whatever he's asking for.
 
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#128
DanBass said:
So I had a bass for sale - gentleman reached out, and made me an offer I ultimately accepted. He was located in the same state as I was, as he had family about 4 hours from where I was located. I packed the bass up, it was in the case, and shipped it. I pack inside the case, tape the case, pack outside, the whole nine yards. I border on the neurotic when I pack. Again, it was single day transit and arrived the following day. The bass was shipped interstate, but the buyer was intending to make arrangements himself to ship said bass overseas to his home there. Cool, I didn't want to grapple with overseas shipping, so that worked for me.

Now, there was what I thought was a finish crack on the bass, near the nut. It never moved, the bass played beautifully and ALWAYS stayed in tune for the 6+ years I owned it. I never had it checked further, since the bass never gave me any issues. Ever. Heck, when I bought it, it traveled from coast to coast and arrived to me safe and sound. Prior to the sale, I took pics, sent and made mention of it. All was fine.

So I sell and ship the bass this past October. On the last day of December, I get a message complete with pictures. The neck cracked move severely near the small finish crack that I mentioned.

My heart sunk. :(

Now, the buyer has been nice, and wants $400 to fix the bass. Of course, that's better than the whole amount which I don't have. It is fixable and that is a blessing. But funds are low, below low, hence why I sold what in my eyes was a beyond treasured piece in the first place.

So I have been selling this that and the other thing to raise the funds. Kinda sucks. Adversity builds character I guess.

But wow, 2 months later? Any insurance (over $1000) I had on it is moot as it shipped and was received with nary a word almost 2 months ago. I wonder if this happened when he shipped it from my state to its overseas destination. I will probably never know.

If I was having an item shipped to me and I wasn't present, I would certainly have the box opened and inspected. Wouldn't you?

That said, I feel terrible. I am thrilled he is getting it fixed - it is an awesome bass and deserves it.

I dunno. But I'll make good regardless. Just bouncing my experience off you fine folks.

Kinda makes me never want to sell anything again. At least not a bass.

Thanks
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I would never honor a shipping damage request made that long after the sale. No one would. Tell him he should have contacted you when he got the bass, and because he didn't, sorry. In the end, it's really his error, not yours.
 
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#130
DanBass said:
So I had a bass for sale - gentleman reached out, and made me an offer I ultimately accepted. He was located in the same state as I was, as he had family about 4 hours from where I was located. I packed the bass up, it was in the case, and shipped it. I pack inside the case, tape the case, pack outside, the whole nine yards. I border on the neurotic when I pack. Again, it was single day transit and arrived the following day. The bass was shipped interstate, but the buyer was intending to make arrangements himself to ship said bass overseas to his home there. Cool, I didn't want to grapple with overseas shipping, so that worked for me.

Now, there was what I thought was a finish crack on the bass, near the nut. It never moved, the bass played beautifully and ALWAYS stayed in tune for the 6+ years I owned it. I never had it checked further, since the bass never gave me any issues. Ever. Heck, when I bought it, it traveled from coast to coast and arrived to me safe and sound. Prior to the sale, I took pics, sent and made mention of it. All was fine.

So I sell and ship the bass this past October. On the last day of December, I get a message complete with pictures. The neck cracked move severely near the small finish crack that I mentioned.

My heart sunk. :(

Now, the buyer has been nice, and wants $400 to fix the bass. Of course, that's better than the whole amount which I don't have. It is fixable and that is a blessing. But funds are low, below low, hence why I sold what in my eyes was a beyond treasured piece in the first place.

So I have been selling this that and the other thing to raise the funds. Kinda sucks. Adversity builds character I guess.

But wow, 2 months later? Any insurance (over $1000) I had on it is moot as it shipped and was received with nary a word almost 2 months ago. I wonder if this happened when he shipped it from my state to its overseas destination. I will probably never know.

If I was having an item shipped to me and I wasn't present, I would certainly have the box opened and inspected. Wouldn't you?

That said, I feel terrible. I am thrilled he is getting it fixed - it is an awesome bass and deserves it.

I dunno. But I'll make good regardless. Just bouncing my experience off you fine folks.

Kinda makes me never want to sell anything again. At least not a bass.

Thanks
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I guess I'm having a hard time understanding why you'll be responsible for repair cost when you clearly mentioned damages along with pictures before transaction and shipping etc. Not to mention it's been past 30 days since transaction took place! I mean How do you know he didn't cause further damages after receiving Bass !
 
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#132
Everyone else already stated this but, I wouldnt help pay for it. Sounds like OP is going to pitch in for the repair but, almost 3 months later? How do you know he didnt do something to it and is now looking to get you to pay for it. And if it happened in shipping, he screwed that up by waiting this long to contact you. Shipping co isnt going to cover it now. OP, if you feel like you have to be a nice guy, tell him to get you a legit written estimate from a luthier and contact info so you can talk to them yourself or no deal.
 
#136
Only read the first page and a half, but contributing half (or anything at all) to the repair would be good will on your part, and nothing more.

I find it admirable that you want to do the right thing (I was raised the same way) so good on you. But I don't think it's your responsibility to help fix it. Would certainly be a tally in the good karma column though.
 
#137
n1as said:
Uh-oh. PP will likely side with the buyer. They have to to maintain customer trust.
Click to expand...

That is often the case. But IMO, the sellers are PayPal's customers. It is they who are generating the sales and it is their money that PayPal is taking. PayPal needs to take that into account, too.

DanBass said:
I don't want to be a doormat.. but I am trying to be a nice guy. and yeah, we know where they generally finish. :p
Click to expand...

As long as you're happy with yourself and your conscience is satisfied, then being a nice guy is never something you have to justify.
 
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#140
Speaking with one of the most reputable guitar builders on the planet last evening only went to reinforce what most of you all are saying.

The buyer said my packing was not "worthy of the trip overseas."

Um, that's because my shipment wasn't going overseas.

Also, already had an in-depth conversation with the folks at PayPal with favorable results and feedback.

I am just so over this. Cannot thank you all enough for taking a few seconds to weigh in. Been a member of the board for years and this is one of many reasons why.
 
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