OK it used to be that unless it was an eBay transaction Paypal would only cover the item if it was lost. I am pretty sure that they will only get involved with damage if it is an eBay sale. I am also fairly sure that eBay is the one who decides if the buyer gets a refund on damaged goods or returns since that is covered under their buyer protection. One other note, if you are filing a claim for damages you must keep the package and all of the packing material for the shipper to inspect. No package no refund. Would have been interesting to see how it arrived at the first destination. Even if it was damaged my guess is the relative just sent it overseas as it was received. I do not believe any of the shippers will pay on insurance claim when a box is reused.
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Shipping Issue.. Venting, but would love some feedback as well.
- Thread starter DanBass
- Start date
If it came across as snarky, I apologize, it wasn't meant to be. That comment was related to his end of the shipping dealio. Once the package was at the destination he sent it to he's done (after the package was opened and contents inspected, or should have been, anyway); if it got reshipped after that and ended up elsewhere, say Germany (for example) it is out of his court, his hands are clean of it at that point.You were asking the OP, in a sarky [sic] tone, if the bass was still in his home state... when he had said (I hate repeating myself but...) it had been posted overseas already.
I think you're smelling the haggis we had for lunch....have you been glueing something in a non-ventilated room?
The sale is a contract. The contract was for you to ship it to the in state address. Once it was received, the contract was finalized. After that, it is all on him. I think even Paypal would side with you, but just in case I would suggest removing any funds you have in Paypal. They can lock your account and seize the funds, but they can't remove the funds from your bank account. I would tell the buyer that he needs to file a claim with the shipper HE chose to ship over seas. You have zero responsibility. You completed the transaction once it was delivered to the USA address. No reason to feel any guilt. You did your part. Besides it's been 2 months! The guy is trying to get something for HIS incompetence.
If the buyer did not open the package and inspect the shipment right away and than shipped it to an overseas destination, and than after two months came after the seller, I would personally just tell the guy to go pound sand.
Also looking at the photos I'd agree that it was dropped or suffered some other mishap at some point.
O.P., I would not give the guy one red cent.
Also looking at the photos I'd agree that it was dropped or suffered some other mishap at some point.
O.P., I would not give the guy one red cent.
I've had a couple of transactions like this happen on Reverb. I don't ship outside of the US, but someone wants something so badly they buy it and have me ship it to a "friend" and have them ship it to them. I always put a huge disclaimer, that I am packing this item to be shipped within the United States and it isn't packed for international travel. I am just guaranteeing that it will arrive to its first destination, and they are liable for the international shipping.
As others have said, you shouldn't be liable since you fulfilled your part of the contract by shipping it to the first person. That person is on the hook for anything that happens after that, and since they can't prove when it happened it isn't your fault.
Also looking at the pictures, it is pretty obvious that the new damage isn't directly related the old since it is going the opposite direction.
As others have said, you shouldn't be liable since you fulfilled your part of the contract by shipping it to the first person. That person is on the hook for anything that happens after that, and since they can't prove when it happened it isn't your fault.
Also looking at the pictures, it is pretty obvious that the new damage isn't directly related the old since it is going the opposite direction.
The two pictures are not related in my mind, the first one shows a crack in the finish that goes toward the headstock while the other one goes the opposite direction and is a lot more severe. They are different issues.
Which site did you use to sell the bass and what is the stated return policy terms (if any)?
I guess, the way I feel about it is that it's all speculation as to what caused that crack, we can make educated guesses - sure I feel that the damage was caused afterwards, but I can't say with absolute 100% certainty that this was the reason. Could be an underlying problem waiting to happen - possible too.
What's getting me though and I can say this with 100% certainty - waiting 2 months to get back to you about this problem is pretty unreasonable and the buyer should have opened the box and checked the contents. I highly, highly doubt that he didn't open the box and check it before sending it overseas to a relative. Would you do that? You want to make sure you check out the bass before spending money shipping it overseas and perhaps check the packing to make sure it survives the overseas trip. I call bull on that one.
Also, where was the package shipped to that it took 2 months to get to the relative? What's also possible is that the relative received the bass earlier, was playing with it, and dropped or knocked it over while it was on a guitar stand and trying to pin the blame on you saying it was there to begin with because you mentioned the finish crack. There are too many variables and possibilities - but I feel the burden of responsibility falls on the buyer you sold the bass to who didn't check it upon receipt, 2 months to get back to you is unrealistic.
I guess, the way I feel about it is that it's all speculation as to what caused that crack, we can make educated guesses - sure I feel that the damage was caused afterwards, but I can't say with absolute 100% certainty that this was the reason. Could be an underlying problem waiting to happen - possible too.
What's getting me though and I can say this with 100% certainty - waiting 2 months to get back to you about this problem is pretty unreasonable and the buyer should have opened the box and checked the contents. I highly, highly doubt that he didn't open the box and check it before sending it overseas to a relative. Would you do that? You want to make sure you check out the bass before spending money shipping it overseas and perhaps check the packing to make sure it survives the overseas trip. I call bull on that one.
Also, where was the package shipped to that it took 2 months to get to the relative? What's also possible is that the relative received the bass earlier, was playing with it, and dropped or knocked it over while it was on a guitar stand and trying to pin the blame on you saying it was there to begin with because you mentioned the finish crack. There are too many variables and possibilities - but I feel the burden of responsibility falls on the buyer you sold the bass to who didn't check it upon receipt, 2 months to get back to you is unrealistic.
I live outside the us.often I buy from us and ship it to an agent in jersey who ships it to me.By default it wont let me insure any used item.
Your transaction was shipping the bass in state. Once the buyer received the instrument in your state, your part of the transaction was over. Shipping damage to another country is not your responsibility.
I avoid people who try to get you to send the package to a "local" destination first— especially if they're talking about getting it shipped to their home country. In my experience, these are usually scams.
Buyer has a broken bass and seller has his money. If the guy is trying to pull a scam, he's not doing it right.
The problem is there's no way to know when the damage occurred. Was it during the initial shipping, the overseas shipping, or after the guy got it and used it for a while? Without that knowledge, I wouldn't be willing to foot the bill for any kind of repair.
Also, $400 seems high for re-gluing a cracked headstock. Maybe as a gesture of goodwill, I'd offer the guy $100 toward the repair cost, but I'd also make clear my position that whoever failed to open the box and inspect the bass before they shipped it overseas was the one who screwed up, not me.
Also, $400 seems high for re-gluing a cracked headstock. Maybe as a gesture of goodwill, I'd offer the guy $100 toward the repair cost, but I'd also make clear my position that whoever failed to open the box and inspect the bass before they shipped it overseas was the one who screwed up, not me.
Agreed - I don't think there was any scam. Just a suck ass situation.
I just don't want to be blamed 100% for what occurred. I was asked to ship it from one spot in the state to another spot in the same state, 4-5 hours away. I did that. It arrived at his parents store. From what I am understanding, he was overseas and couldn't look at it. Had the box sent from the store to him overseas. No insurance? NO looking at the box and it's contents prior to sending it on a more lengthy harrowing trip? I would have opened it for sure. Asked them to inspect it. That type of damage would have certainly stood out, no? And if needed, got a new box, sured up packing and got insurance. I have no idea what occurred when the box sat there for two months. Knocked over?
If it was identified in state, at least I had more options. Overseas? 2 months later? Nada.
In person transactions, moving forward. lol
2 months? Overseas?So I had a bass for sale - gentleman reached out, and made me an offer I ultimately accepted. He was located in the same state as I was, as he had family about 4 hours from where I was located. I packed the bass up, it was in the case, and shipped it. I pack inside the case, tape the case, pack outside, the whole nine yards. I border on the neurotic when I pack. Again, it was single day transit and arrived the following day. The bass was shipped interstate, but the buyer was intending to make arrangements himself to ship said bass overseas to his home there. Cool, I didn't want to grapple with overseas shipping, so that worked for me.
Now, there was what I thought was a finish crack on the bass, near the nut. It never moved, the bass played beautifully and ALWAYS stayed in tune for the 6+ years I owned it. I never had it checked further, since the bass never gave me any issues. Ever. Heck, when I bought it, it traveled from coast to coast and arrived to me safe and sound. Prior to the sale, I took pics, sent and made mention of it. All was fine.
So I sell and ship the bass this past October. On the last day of December, I get a message complete with pictures. The neck cracked move severely near the small finish crack that I mentioned.
My heart sunk.
Now, the buyer has been nice, and wants $400 to fix the bass. Of course, that's better than the whole amount which I don't have. It is fixable and that is a blessing. But funds are low, below low, hence why I sold what in my eyes was a beyond treasured piece in the first place.
So I have been selling this that and the other thing to raise the funds. Kinda sucks. Adversity builds character I guess.
But wow, 2 months later? Any insurance (over $1000) I had on it is moot as it shipped and was received with nary a word almost 2 months ago. I wonder if this happened when he shipped it from my state to its overseas destination. I will probably never know.
If I was having an item shipped to me and I wasn't present, I would certainly have the box opened and inspected. Wouldn't you?
That said, I feel terrible. I am thrilled he is getting it fixed - it is an awesome bass and deserves it.
I dunno. But I'll make good regardless. Just bouncing my experience off you fine folks.
Kinda makes me never want to sell anything again. At least not a bass.
Thanks
Prove that the defect was "your fault."
You/they can't.
One thing to ship intrastate, another thing all together to ship overseas. IMO, not "your fault." 2 months later?
Nope.
IMO, your attaching your sentimentality for the instrument, while the other party considers it "goods." If you shipped from Point A to Point B insured and all. Your obligation ends at Point B, not beyond.
Good luck.
He acknowledges that he never opened the box. Also that he shipped it overseas. And IM I received, with my comments in italics:
"It looks like in one of your pics of the headstock (which I sent him pre-sale incidentally) there is a thin hairline crack which is exactly where this damage originates from (that is up for debate according to many of your responses.. most saying they are not related).. I said, it was being sent across the pond here so it was not going to be something I could open straight away and like all instrument, they should be de-tuned" (the store is open all week - surely someone could have opened this valuable package to inspect prior to sending on it's way?!... and the de-tuning issue is another gray area. He never said either way... some swear by it, others, not so much.." )
Funny, I always read these stories on the board, thinking.. yikes.. glad that's not me..
SURPRISE! Haha (I laugh, but I cry..) Lord knows I have enough stress these days.
"It looks like in one of your pics of the headstock (which I sent him pre-sale incidentally) there is a thin hairline crack which is exactly where this damage originates from (that is up for debate according to many of your responses.. most saying they are not related).. I said, it was being sent across the pond here so it was not going to be something I could open straight away and like all instrument, they should be de-tuned" (the store is open all week - surely someone could have opened this valuable package to inspect prior to sending on it's way?!... and the de-tuning issue is another gray area. He never said either way... some swear by it, others, not so much.." )
Funny, I always read these stories on the board, thinking.. yikes.. glad that's not me..
SURPRISE! Haha (I laugh, but I cry..) Lord knows I have enough stress these days.
It looks like the seller did have someone scrape away at the neck after he received it. And I don't understand why it took him two months to decide on this. You had the bass insured and as with most damaged goods, it was the buyer's responsibility to check the bass on receipt.
Ask him to contact the carrier and see if he can still file a claim, if he has witnesses when it was opened. I'm just guessing on this-- but it's worth a try. But don't pay him at this point. Even Amazon which has an outstanding return policy only allows 45 days for returns. You are a private seller. Your responsibility ended when he failed to check the bass within 30 days.
Ask him to contact the carrier and see if he can still file a claim, if he has witnesses when it was opened. I'm just guessing on this-- but it's worth a try. But don't pay him at this point. Even Amazon which has an outstanding return policy only allows 45 days for returns. You are a private seller. Your responsibility ended when he failed to check the bass within 30 days.
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