Signature series emg pickups

[39-Bassist]

Yes please post pics...I deal with EMG all the time and have never had any problems.
We would love to help in any way.

 

[ThinCrappyTone]

has anyone else had any trouble with the emg signature series pickups and emgs terrible customer service I bought a set of Tom araya signature series I worked on putting them in for hours this was my first time doing something like this but it wasn’t brain surgery after the first night I could barely get any sound out of them there supposed to be active I tried calling emg tech support but had to leave a message the tech support guy called the next day we’ll i have a job so when I got home I called back he walked me through a few things I thought it was good till I plugged it in I had more sound than the night before but still wasn’t right I tried turn the volumes up and down it wouldn’t do anything neither would the tone control called emg about 5 min before they went home for the weekend he told me to take pictures and send them to the other tech guy so I did with no response so I guess if you spend your hard earned money with there company you better be on there schedule I wish I could run my business like that if I did I wouldn’t have one long I’m beyond pissed about it not to mention I have a gig tomorrow night but hay as long as there having a good time this weekend it’s all good

I ran out of breath trying to read this

 

[RyanOh]

if you have a wire backwards it will be very quiet there are arrows on the wire connectors that need to face up and maybe the pots youre using is the volume knob in the right spot and maybe double check a fresh battery that would make it not working hardly at all ive put in EMGs before any sometimes i make a mistake putting a wire in the wrong spot or the jack is wired backwards but then i try again and get it right good luck

 

[Killed_by_Death]

Seems like you found a match^ in the punctuation department. I'll bet you two can work it out.

 

[CRich0205]

The first time I installed my geezer butler PJs I had a couple
Of the connectors facing the wrong direction. The little arrow on the connector was facing up on some and down on the others. They’re not the most obvious markings so installing them in bright white light helped me a lot. After I got the connections all facing the same correct way they worked just fine. Are the Araya the quick connects like the Geezers?

 

[Tim Skaggs]

So if you had a client that was calling you 5 minutes before it was time to get off and you knew they were having a issue knowing they use let’s say what ever it is your selling to make a living and could get your product work 5 minutes before you had to go home for the weekend and keep in mind you couldn’t contact them the night before and when you did get a call back you were at work yeah because some of us do have real jobs I guess you would walk on out the door and leave them hanging too since that’s the case why would I give a shag what you think I you don’t have a solution genius I didn’t ask you or anyone else’s advise about emg customer service so if you don’t have a answer to my problem don’t become one

Nobody on this thread, or on TB for that matter, could possibly have an answer to your problem with the information you provided. If your goal is to get a solution to your problem, you will need to provide a lot more information with pictures or drawings of how you have things configured now. If you posted just to take a shot at EMG, that's your business, but I don't see they are at fault. It seems you undertook a task that was beyond your capability, and tried to get it done with a self imposed deadline that didn't include time to research & troubleshoot. I'm sure there are some folks on here that can help you if you provide them the information with which they can work.