I returned an U5 to Thomann once. No problems. The only thing was that I had to pay return shipping, since the return was because I did not like it (turns out I`m not a fan of short scales). At another time UPS damaged a package from thomann, and thomann took care of it very quickly, no hassle.+1 on Thomann. I've done this exact same thing with a different instrument which wasn't in stock elsewhere. No problems. Although I've heard tell they aren't wild about overseas returns, but that's just from a game of telephone so I can't confirm it.