They are very helpful. Its too bad you aren't in a position to call in. I'm sorry you are having a bad experience, I can only go from my own. All of which have been stellar. Good luck.
I would try the phone route. Shane is a great guy.
EDIT: he would most likely want to hear you are having a negative experience. If someone can make the call for you it wouldn't hurt.
I would try the phone route. Shane is a great guy.
EDIT: he would most likely want to hear you are having a negative experience. If someone can make the call for you it wouldn't hurt.