I assuming you're asking about the El Toro, since that wouldn't be applicable given the massive backbow on the Ray4 neck.
When I was still on the road and gigging with it nightly, the truss rod on the G&L had been maxed for quite awhile and I still needed aircraft warning lights the action was so high. In kind of a last-ditch attempt to make it more playable, I took it to a great tech in the Quad Cities who had an Erlewine neck jig. He pulled the frets and planed the board to the point where the slots for the highest frets now go all the way through it. Even then fret leveling wasn't enough. I also remember him telling me how stressed out he was trying to see if he could get any more turn out of the truss rod. At this point in time, with the strings off and the truss rod completely loose, it's even worse. Even taking some of the frets down to the rosewood still wouldn't be enough.
I'm not going to be surprised if they call and tell me they can't fix either one of them, although when I explained the situation on the phone, he thought the El Toro probably was, but possibly not the Ray4.