lol yep, the smug tone is my way of screaming :"YOU BUNCH OF FREAKING IDIOTS!!!" without the screaming. It's amazing how you develop the skill to get a point across in a business-like fashion without ever having to actually SAY what you're thinking... it's fun. Almost like writing lyrics. Update - after getting the ceremonial reprimand out of the way, (it's not going on any sort of record thankfully) my supervisor is now laughing his *ss off.