MD - sorry to hear about the grief and PITA that PB seems to have caused. FWIW you might want to look into some of the practices of their competitors as it relates to drain plugs. IIRC some if the Jiffy Lube type places had a rash of similar issues years ago and ended up creating a "second set of eyes" visual check and sign off to confirm the tech tightened the drain plug and filter before the car is returned to the owner. If that's the industry norm and PB doesn't have a similar Quality Control process they might be more likely to be found liable for damages in court. Good luck, hope all comes out well.
No joke. I know somebody who's daughter had that happen with JL, but that was over a decade ago. 2nd set of eyes = good idea. Sorry to hear about that totally unnecessary inconvenience. Lame



That happened to me once also, after having the timing chain replaced which involved draining the oil and dropping the oil pan. My family and I picked up our family van from the dealer and immediately left for a family get together for Easter. While on the road the low oil light came on and at the same time I noticed smoke barreling from behind our van. I pulled over immediately looked underneath the van engine to be surprised by oil streaming out of the engine oil pan!