Supporting Membership

[neptoon]

i paid for a supporting membership and i can see that the money has gone from my account, but my status hasn't yet updated...this has been since Tuesday, August 1st...the $30 cleared the bank on the 2nd, if that helps...thanks!

 

[neptoon]

umm, help, please?

 

[tkonbass]

@paul, will probably answer you here but have you tried the "Contact Us" link at the bottom of this page. https://www.talkbass.com/account/upgrades

 

[neptoon]

I tried throwing the bat signal in the previous thread with the same subject so as to not open a new one, but, no, I didn't see the contact us link, I will try it - thanks!

 

[neptoon]

bump? No response to yesterday's "contact us" submission...

 

[beaglesandbass]

bump? No response to yesterday's "contact us" submission...

It's the weekend, all admins are volunteers with regular jobs in addition to playing music. I'm sure one of them will respond to the Help Desk ticket soon. It'll get sorted out.

 

[beaglesandbass]

@paul, will probably answer you here but have you tried the "Contact Us" link at the bottom of this page. https://www.talkbass.com/account/upgrades

FYI there's a "Contact Us" link at the bottom of every TB page.

 

[neptoon]

It's the weekend, all admins are volunteers with regular jobs in addition to playing music. I'm sure one of them will respond to the Help Desk ticket soon. It'll get sorted out.

I first asked for help on Thursday, probably some silly complication...I have the worst luck with things like this, so I'm not going to hold my breath...thanks, Brother...

 

[neptoon]

any movement on this? not sure where I'm at, please advise?

 

[Gorn]

There should be a phone number in the details of the PayPal transaction.

 

[Spectre1966]

If you used Paypal, you should have gotten an email from Paypal showing a $30 payment to Talk Music Group ([email protected], 512-887-2277). When I paid for my membership, my acct updated in minutes.

 

[neptoon]

I used my debit card, would that matter? The paypal/ talk music group transaction is on my bank statement as having cleared last week

 

[Spectre1966]

Sounds like you just have to wait...maybe hit them up with another email and give it a few days.

 

[neptoon]

Sounds like you just have to wait...maybe hit them up with another email and give it a few days.

Been a member here for a little bit...i've never had to wait this long before...thanks!

 

[Chris Fitzgerald]

I forwarded your help desk ticket up the chain, since all financial matters are handled above the forum admin level. I'm sure you'll get an answer soon!

 

[paul]

Been a member here for a little bit...i've never had to wait this long before...thanks!

Sorry about the wait! When you paid for your upgrade, did you go through your Account Upgrades page? Or did you manually send a payment to accounting@talkbass? Just curious, trying to figure out why you weren't automatically upgraded....

I manually upgraded your account.

 

[neptoon]

and it just came through in my email - thanks so much to the guy/gal behind the curtain

 

[neptoon]

Paul, thanks, Brother...I went to the normal upgrade page and where it said you could pay with paypal or credit/debit, I chose to purchase with my debit card...I couldn't remember my paypal account password at the time, and my debit card was in my pocket...

 

[neptoon]

Sorry about the wait! When you paid for your upgrade, did you go through your Account Upgrades page? Or did you manually send a payment to accounting@talkbass? Just curious, trying to figure out why you weren't automatically upgraded....

I manually upgraded your account.

I forwarded your help desk ticket up the chain, since all financial matters are handled above the forum admin level. I'm sure you'll get an answer soon!

I appreciate you guys' assistance, thanks again

 

[Chris Fitzgerald]