Swapped shipping label nightmare (ft. fedex and US customs)

[DwaynieAD]

I cant stand Fedex. Its a toss up between them or UPS on who is worse. Get your refund and order a different bass if you can find another.
I ordered a coat a month ago that isn't still here so maybe a bass will show up!

It really seems like a location issue as to which one is worse. In my area I wouldn't trust FedEx with a pack of ramen noodles

 

[JohnnyChatter]

It really seems like a location issue as to which one is worse. In my area I wouldn't trust FedEx with a pack of ramen noodles

Fedex in Denver is horrible! UPS is also garbage but at the end of the day Fedex has lost me more money and has openly admitted to dropping a package off at the wrong address but wouldnt do anything abou it.

 

[DJ Bebop]

no, what i received was a coat in a box that could not fit a bass guitar. totally different item from a totally different seller. what i meant is that the document inside, some sort of consignee document, had an item description that matched the item in the box, which is not what i bought. i'm finding it difficult to accurately explain the issue, maybe that's why fedex is confused as well.

And now somebody has a bass they can't wear?

 

[S-Bigbottom]

And now somebody has a bass they can't wear?

Somewhere there is a, "Where Is My Coat???" Thread.

Find thread, find bass.

 

[osv]

i've spoken to fedex a few times and they don't seem to understand what the problem is, they see my info on the label and keep telling me it's correct.

 

[coppertongue]

update: sunday night, seller assures me it's been located (with photos of it in a warehouse somewhere). yesterday morning, fedex calls me and asks if i've gotten it. i say no. they say ok, our trace agent hasn't been updated on anything in a while, try to get an updated tracking number if you can.

everyone saying i'm wasting my time dealing with fedex directly is probably correct, nothing i've done seems to have been of much help. BUT, assuming the seller isn't pulling my leg, we'll see if it shows up soon.
*6 months later* IT'S ON THE WAY BRO TRUST ME

 

[coppertongue]

2nd update: fedex closed the file on 12/1 without telling me. called twice today, found out they declared it lost after locating it (if ever there was a coincidence...).

moral of the story, use any courier except fedex for international shipments (i had an excellent experience with DHL on a different import, same brand of instrument). mostly to keep the package away from the memphis hub, which is where the trouble began. fedex reps are frankly useless from top to bottom. their customs guys will ignore you (15ish emails to a direct contact, not a single one answered), nobody will call you back, the same canned responses repeated ad nauseam every time you call

learn from my naivety!

 

[60bass]

2nd update: fedex closed the file on 12/1 without telling me. called twice today, found out they declared it lost after locating it (if ever there was a coincidence...).

moral of the story, use any courier except fedex for international shipments (i had an excellent experience with DHL on a different import, same brand of instrument). mostly to keep the package away from the memphis hub, which is where the trouble began. fedex reps are frankly useless from top to bottom. their customs guys will ignore you (15ish emails to a direct contact, not a single one answered), nobody will call you back, the same canned responses repeated ad nauseam every time you call

learn from my naivety!

Status of refund from seller? You did submit for one I hope?

 

[coppertongue]

Status of refund from seller? You did submit for one I hope?

just submitted the request today, no update yet. i don't anticipate any problems because they explicitly said they would refund me if needed, which reverb can see in our message log. but, that's the 2nd moral, don't wait this long to get a refund lol