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How is it software related if he demonstrated it works with pink noise through whatever cab/speakers he was using? Sorry, just trying to understand what's going on.
He may be misunderstanding how the specifications are stated in the manual, that's a common thing IME.
Ive tried with multiple times of Bass both active and Passive and both seem to sound the same. I can completely understand what you mean the Head itself may not be to my specifications but surely they wouldn't bother adding the knob if the difference to the sound was so miniscule it was barely audible.
It may not be broken, but doesn't work for your personal tastes?
All that anyone here can do is offer their apparently similar experiences and speculation. If your amp was in front of me, I could know if matches what I'm experiencing or not. Beyond that, I have your written descriptions and I'm not a technician.
If you *boosted the treble* on an active bass (not just used an active bass) and still find that adjusting the treble control makes almost no difference, then it wouldn't appear that you are experiencing the same effect that I am. But again, you are not necessarily hearing (perceiving) what's happening the same way I am or would based on my expectations and preferences.
Because of the way you've described your circumstances combined with the facts that I've seen other posts where BH, BG and BQ owners have had concerns about the treble control or that their tweeter wasn't working and that I can both reproduce what I believe would cause those concerns and get clear effectiveness from the treble control, this is pretty ambiguous. I believe it's possible that your amp is in need of repair to operate as it's supposed to, but to me, it's also entirely possible that it's working the way it's supposed to, and for whatever reason, you're not actually getting to the conditions to make that apparent.
Good luck with it.
My theory, mostly already expressed in other posts: The source signal -- your bass -- has limited HF content. The speaker also has extremely limited HF response. Together, there's not too much happening in the range effected by the amp's HF shelving filter. Play some recorded, full-range music back through the amp. And if possible, plug the amp into a different speaker cab, preferably one that does have some HF response -- ones with piezo "tweeters" don't count.Then twist your knobs post to post and see if you hear some difference. It may well be that the amp is working correctly, just as the techs have said, and that you just aren't hearing it for these reasons.
Edit: As an alternative to using a different speaker cab, try listening to full-range music played back through the amp and monitor the headphone out. Note that you need to be using the regular instrument input, not the Aux In for this to work, I think.
Unless I am overlooking something, I have not read where you have tried this head on a different cab with a tweeter? You have been dealing with this now since March. I just saw your other post where you are thinking about trying another TC head.
I would seriously recommend trying your head first on another cab before getting another head and finding that it also does not match up well with your Ashdown cab. That would be a sad waste of money and a hard lesson learned.
I don't have any experience with the BH amps, but after another TB member reported that his BQ-500 had poor HF response and the HF EQ had zero effect on his signal, I checked mine out with a spectrum analyzer. It showed flat response to 16KHz and the EQ worked pretty much as one would expect. The HF shelving EQ on those is "spec'ed" as being 10K, and if it has the typical 12dB slope, one would really have to crank the knob to have a noticeable effect down where the OP's speaker is providing any response. I think 10K is about an octave too high to be of much use for most bass players, but it's not all that unusual either.
Ok, so right now we don't know about your bass. What kinda tone are you sending to the amp? I'm hoping you'll say a P bass with 30 year old flats and the tone control all the way down. (Jk of course)(sorta)
I messed around with the tone control to no further Avail
Did you turn the treble control on the Music Man all the way up and then check the effect of boosting and cutting the treble control on the amp?
If not, IMO you are running yourself in circles. The amp's treble control can only *boost* what is there in the signal it's receiving. For frequencies that were completely cut off or reduced at an earlier point in the chain to the degree that increasing them 24 dB still leaves them mostly inaudible (as with a passive P-Bass), you're expecting the amp's treble control to re-create frequency content, not boost it.
A bass's electronics can be "active" (as with the Jackson) and not actually allow you to boost the treble, i.e., active electronics may be for the purpose of increasing the output of the pickups but not include active equalization. A "tone" control is generally going to act only as an attenuator where wide open would be the same as eq controls being centered (i.e., no cut, no boost, no effect on the pickup's inherent frequency response)
Apologies if non of that makes sense Im struggling to wrap my head around the techy side lol
I know there is so many possibilities to what is going on with this amp but from an advice point of view Im curious to know what would you do if you were in this situationas you mentioned Im going back and forth and am worried im goign to be stuck in a infinite loop of trying to look for things that have an equal chance of not even being a Physical issue lol