I had ordered Gorgomyte polishing cloths back in February but never heard from the seller. No order confirmation, no shipping info, nothing. So At the end of March I filed a claim with PayPal for a refund. 3 day later I received an email from Susan at Gorgomyte apologizing that I hadn't received the product and she would ship my order the next day. I explained that I had just received my refund so not to ship the cloths. I never heard from her again so kind of forgot about it. I checked the mail today and was surprised to find a package from JJ Gorgomte. So I guess they are still in business, but you have to wait a month or so to find out if you are getting your order. I haven't opened the bags yet, but you can smell the product thru the zip lock bag.