I would really like to see pictures of the string and where it broke, at the moment each string which comes out of producton has a serial number, and we are really encouraging customers to keep it because in case of problems, we can see if there are more cases of problems in the same string series and we can even control them here in the factory in case we still have them.
In the past there was a problem with some strings,we dont know how many, probably less than 100 strings, we corrected it and trash all the strings we had here from that series, but some are still out there, and can be bought by anyone, we received a couple of those defective strings from places as japan , australia and north america... anyway, soon or later they'll be gone for sure. most of the strings breakages i've seen lately, were due to bad installation, but of course, some were in fact defective, we will improve the installation instructions in the next times , specially for the 180's where its very important that the metal winding dont go in the tuning machines.
Hdiddy, if you have time and you could send some pics of the damage, i will really apreciate that, i would like to take a look and show Stephan the pics .
anyway, best thing is contact me at
[email protected] or at my personal mail -
[email protected].
At the velvet offices we have some basses there strung with different velvet strings, one bass even has some of those defective strings i mentioned , everyday, i play them, i even slap them hard, on other basses i mount strings in a wrong way, just to see where they could possible break...its not a easy job because each bass is different and each player plays differently.... but since i accepted the task, im really trying to help improve things, probably due to the nature of the velvet materials, there will be always breakages and probably, some defective strings too, but your help is important too, so we apreciate as much info as you can provide about the string, and please tell me if you want a new string.
thanks a lot
Nuno