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Want to see something really scary? (FedEx content)

#61
J-phatt said:
These roundabout routes for packages are not dissimilar from multi-leg air travel routes between atypical cities. Volume of traffic on certain routes makes longer distances cheaper sometimes. Then there are the screwups like mislabeling, another matter altogether.
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All I know is one of my last basses went within 12 miles of my house 4 times on the same highway. How hard can this be?!
 
#67
5StringBlues said:
There's nothing in Cisco Texas........
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Except, apparently, my bass. :bored:

CiscoTX.jpg
 
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#68
UPDATE: According to FedEx tracking, my bass has been in Cisco, Texas (pop. 3,899) for the last 4 days. Cisco is about 180 miles northwest of me. However, a nice lady from the FedEx call center in the Philippines phoned me this afternoon and informed me that my bass is now in a trailer in Missouri (approximately 600 miles northeast of me), though she couldn't explain why.
 
#69
UPDATE: I spoke to a nice FedEx employee at their Kansas City, Missouri facility. She told me that my package was never there and the trailer previously mentioned was unloaded a week ago. Her assessment is that my bass never made it past the original FedEx facility in Southern California two weeks ago, and it is long gone.

Now comes the process of filing a claim to see how much responsibility FedEx takes, and what kind of recompense they offer.
 
#71
Danny O Danny said:
UPDATE: I spoke to a nice FedEx employee at their Kansas City, Missouri facility. She told me that my package was never there and the trailer previously mentioned was unloaded a week ago. Her assessment is that my bass never made it past the original FedEx facility in Southern California two weeks ago, and it is long gone.

Now comes the process of filing a claim to see how much responsibility FedEx takes, and what kind of recompense they offer.
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So sorry to hear this. Sadly, it does happen. I hope they can track down the person who did it and terminate their employment. Good luck with the settlement.
 
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#72
Because of work, I deal with a variety of shippers. While not always the most economical, UPS is the gold standard in my experience. Fedex freight takes 10-12 days from Louisville KY to Oklahoma on the regular.
Product shipments are always in good shape when they arrive, but there are times when I think shipping fedex vs shipping via an elderly pack mule with a bad sense of direction really would be a split decision toss up.
 
#73
Wfrance3 said:
Because of work, I deal with a variety of shippers. While not always the most economical, UPS is the gold standard in my experience. Fedex freight takes 10-12 days from Louisville KY to Oklahoma on the regular.
Product shipments are always in good shape when they arrive, but there are times when I think shipping fedex vs shipping via an elderly pack mule with a bad sense of direction really would be a split decision toss up.
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That's interesting. I have had the opposite experience. More often than not, Fedex shows up early (and for shipping legal documents, it's been very reliable), whereas UPS will never arrive early and often arrives late. Both seem to arrive in reasonable condition. OTOH, my wife, who is a perfumer and certified hazmat packer, uses UPS. At the end of the day, I think it's just the luck of the draw.
 
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#74
Wfrance3 said:
Because of work, I deal with a variety of shippers. While not always the most economical, UPS is the gold standard in my experience. Fedex freight takes 10-12 days from Louisville KY to Oklahoma on the regular.
Product shipments are always in good shape when they arrive, but there are times when I think shipping fedex vs shipping via an elderly pack mule with a bad sense of direction really would be a split decision toss up.
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The gentleman who shipped the bass to me is a well-known luthier who does repairs/modifications and who also has his own line of basses that he makes and sells. When I informed him about the situation with FedEx he told me "I've got customers that won't let me ship Fedex anymore."
 
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#75
Danny O Danny said:
The gentleman who shipped the bass to me is a well-known luthier who does repairs/modifications and who also has his own line of basses that he makes and sells. When I informed him about the situation with FedEx he told me "I've got customers that won't let me ship Fedex anymore."
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Alembic will only ship UPS after a Fedex employee wrecked a bass they decided to check out.
 
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#76
UPDATE: Round and round and round it goes... The nice folks at the FedEx call center in the Philippines told me today that my bass went to the FedEx facility in Pflugerville, TX, which is usually the last stop before delivery to my house. They suggested I call the Pflugerville facility, so I did. A helpful man at the Pflugerville PfedEx Pfacility told me that my bass isn't there, it was sent to Atlanta, Georgia. He gave me a number to call there. A kind lady at the Atlanta FedEx facility checked and told me the bass has never been to their facility. Additionally, she did a little more checking and told me that the last actual physical scan of the package was two weeks ago in Southern California.

Alas, I have lost hope that my bass will ever be found. I have initiated a claim with FedEx to be reimbursed. Something tells me that that process will be every bit as efficient and satisfying as the package location process has been.
 
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#77
Danny O Danny said:
UPDATE: Round and round and round it goes... The nice folks at the FedEx call center in the Philippines told me today that my bass went to the FedEx facility in Pflugerville, TX, which is usually the last stop before delivery to my house. They suggested I call the Pflugerville facility, so I did. A helpful man at the Pflugerville PfedEx Pfacility told me that my bass isn't there, it was sent to Atlanta, Georgia. He gave me a number to call there. A kind lady at the Atlanta FedEx facility checked and told me the bass has never been to their facility. Additionally, she did a little more checking and told me that the last actual physical scan of the package was two weeks ago in Southern California.

Alas, I have lost hope that my bass will ever be found. I have initiated a claim with FedEx to be reimbursed. Something tells me that that process will be every bit as efficient and satisfying as the package location process has been.
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Jeebus. You should ask for reimbursement at a rate of a dollar per mile.
 
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#78
More FedEx: I received a new bass today. Driver couldn't be bothered to carry the package the additional 8 feet to my porch, let alone try to conceal it in any way. Left it exposed in the warm sun (temp pushing 80) on the walkway, easily visible from the street. Driver also didn't knock, though car in driveway should have suggested that I might be home. The good news is that bass seems to have arrived safely, and appears to have spent no time near Cisco, TX. (If you're wondering, it's a Guild Starfire II. The ooh and aah pictures will appear later on the Short Scale Bass thread. I must go visit bass legend Jean Millington now. [ www.fannyrocks.com {See also Fanny's Beat Club performance videos on YT.}])
 
#79
UPDATE: 19 days after being handed over to FedEx, and after traveling some 4,500 miles or more to make the 1,500 mile journey (or perhaps never traveling anywhere at all), the bass has arrived. Problem is, it has arrived back at the shop of the luthier who originally shipped it to me. In SoCal. No explanation from FedEx when they dropped it off about what happened or why they were delivering it to the sender rather than the recipient. The luthier checked the shipping label and confirmed that it is the original label and everything was correct and perfectly readable.

Meanwhile, the tracking info on the FedEx website still says the bass is sitting in Cisco, TX after meandering around the western U.S., while the folks at the FedEx call center say it is irretrievably lost and they've given up on trying to find it.

The luthier is going to send it out to me again tomorrow. Via UPS.
 
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#80
Madness. I really hope you enjoy the bass when it finally gets to you!
Danny O Danny said:
UPDATE: 19 days after being handed over to FedEx, and after traveling some 4,500 miles or more to make the 1,500 mile journey (or perhaps never traveling anywhere at all), the bass has arrived. Back at the shop of the luthier who originally shipped it to me. In SoCal. No explanation from FedEx when they dropped it off about what happened or why they were delivering it to the sender rather then the recipient. The luthier checked the label and confirmed that everything was correct and perfectly readable.

Meanwhile, the tracking info on the FedEx website still says the bass is sitting in Cisco, TX, while the folks at the FedEx call center says it is irretrievably lost and they've given up on trying to find it.

The luthier is going to send it out to me again tomorrow. Via UPS.
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