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Warmoth has terrible customer service

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#81
LightGroove said:
I think the op was frustrated he didn't get what he wanted. Why do you guys continue to feel the need to bash him or make him sound like an idiot. Did you come out of the womb with an expansive knowledge of all things?..hell no ,but you sound like it...You had to learn as well...quit being a jerk
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Uummmm.. I think th OP has realized that his detractors are right. That's why he has not posted any pics and has by all appearances, bowed out of the conversation.
 
#82
Perhaps..or perhaps he doesn't feel the need to be blasted by jerks...read the responses by some...really sad for someone just getting into building..thought we were an encouraging community who come here to learn..seems like some get on here to get their rocks off or prove their intelligence...but alas the op is gone. Can we shut this down?
 
#83
Big B. said:
The OP left the thread on page 1. He got some decent answers, some agreeing and some disagreeing, pretty normal for the internet. What we are doing now has little to do with OP and more to do with what should be expected from a company. Having an opinion you disagree with doesn't automatically make someone a jerk, though calling someone a jerk for disagreeing with you might.
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So you want me to go through and cut and past all the inflammatory or condescending remarks directed toward the op? :rolleyes:
 
#84
pilotjones said:
Not for nothing, but wouldn't a vintage yellow tinted neck with full bright pearloid markers look a little ridiculous?
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Nope. Here's a '77 J on my local CL:

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Looks super sweet, to me, and, I think, exactly what the OP was looking for.

And since there are basses out there that look like that, "common sense" would NOT suggest to you that you can't order a neck that looks like that.
 
#87
Big B. said:
You admit a lack of knowledge yet you say that they CAN
do it. How would they? Spraying one finish on the rest of the neck and frets and one on the inlays would require a huge amount of time and custom work. Inlaying the blocks after the finish is sprayed and leveling them to the finish is about 10 more difficult than that. I've built a fair amount of basses and I work professionally building and finishing wood products and what you are saying would be a laughable request for most builders.
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I said they CAN based on earlier comments from people whom I presume to be knowledgeable on the subject who explained how it could be done.

From the "common sense" perspective, my thoughts would have gone like this:

I have seen necks that look like I want (see previous post).

I know that Warmoth uses CNC machines.

I know that "pearloid" means it's not real pearl, so common sense suggests it's thin plastic, and thus flexible.

I know that the standard process for painting bodies is to seal (if needed), prime (if needed), spray color, then spray clear. "Common sense" would suggest that painting necks would be roughly the same.

With all those "knowns", "common sense" would make me think that the neck would come out of a CNC machine with the shaping all done and the fret channels already cut. That means, basic radius already done, and routes for inlays already done as well (to the fretboard radius).

At that point, I would expect the neck would get final hand finishing of the surface sanding. Then spray (or dip or whatever) of the color. Then inlays and frets installed. Routes for the inlays were done on the fretboard's radius, so no need for more radiusing. Then final spraying of clear.

Where reality diverges from that is not something that "common sense" tells you. It's something that prior knowledge of luthiery and/or woodworking tells you. If I'm wrong on that, please explain how.

Which brings me back to my original point. Calling the OP an idiot for thinking he'd get a neck that looks like the '77 J neck I just posted is completely inappropriate. And if the guy is not an idiot for expecting that, and was, in fact, perfectly reasonably in his expectations, then how can you argue that it wouldn't be a good idea for Warmoth to anticipate this exact situation and tell people ahead of time that they're not going to get what they expect? In the end, Warmoth is the one that is going to potentially give a full refund. So it is absolutely in the best interest of their business to inform the customer, in a situation like this.
 
#88
Oh, I found some more cool info on the Warmoth website:

The finish must be sufficiently thick to completely cover the wood so that a player’s hand touches only finish, never wood. Finishes done by Warmoth meet this warranty requirement. Hard finishes applied by you or a third party may also meet this requirement.All our necks are dipped in an oil based penetrating sealer that is compatible with virtually all secondary finishes.
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#89
MoonPhase.png


sorry for interrupting this internet urinating contest. you are again free to continue this pointless bantering ....

R
 
#91
It appears as if the OP may have "shot from the hip" when ordering his neck, and didn't do enough research before he committed his dollars to a custom neck. In this day and age there's no excuse for being uneducated about something like this, particularly if one is taking the bold step to build their own custom bass. If the idea of putting in the time to research the steps taken in producing that bass seems like a daunting task, then perhaps have someone else who has already done the research and has the know how to do so construct the bass, or at least provide advice on what's needed and how the process occurs. Let this be a learning experience to others who may wish to create their own bass while having an outside contractor construct the neck.

By the way, to the folks calling the OP an idiot: No need to be a jerk. He simply didn't use all the tools to his advantage prior to making an expensive decision, and was bewildered and confused at the final result. We all make mistakes, it's just that some people need an extra push to be able to recognize and own theirs.

The_more_you_know_banner_zpse9afb5da.jpg
 
#92
Luke19Boarder said:
Oh, I found some more cool info on the Warmoth website:
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You still haven't posted a single thing from their website that would tell the customer that the color is in the final clear coat.

All our necks are dipped in an oil based penetrating sealer that is compatible with virtually all secondary finishes.
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That would make me think the dip has the color (just like 50s/60s Fenders were dipped in yellow before they got the red and black sprayed on as part of a 3TSB finish), then the inlays and frets are installed, then the final clear over everything.
 
#94
Fat Steve said:
It appears as if the OP may have "shot from the hip" when ordering his neck, and didn't do enough research before he committed his dollars to a custom neck. In this day and age there's no excuse for being uneducated about something like this, particularly if one is taking the bold step to build their own custom bass. If the idea of putting in the time to research the steps taken in producing that bass seems like a daunting task, then perhaps have someone else who has already done the research and has the know how to do so construct the bass, or at least provide advice on what's needed and how the process occurs. Let this be a learning experience to others who may wish to create their own bass while having an outside contractor construct the neck.

By the way, to the folks calling the OP an idiot: No need to be a jerk. He simply didn't use all the tools to his advantage prior to making an expensive decision, and was bewildered and confused at the final result. We all make mistakes, it's just that some people need an extra push to be able to recognize and own theirs.

The_more_you_know_banner_zpse9afb5da.jpg
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Well said!
 
#95
Anyway, it's pretty clear that none of the "it's common sense and that guy was an idiot" crowd are going to admit they were wrong, or apologize to the guy... OR explain how the actual common sense I posted in post 87 is not really common sense. So, there really is no point in my continuing to read or respond in this thread.

Peace, out, yo. ;)
 
#96
StuartV said:
You still haven't posted a single thing from their website that would tell the customer that the color is in the final clear coat.



That would make me think the dip has the color (just like 50s/60s Fenders were dipped in yellow before they got the red and black sprayed on as part of a 3TSB finish), then the inlays and frets are installed, then the final clear over everything.
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No, but I feel like I've quoted enough from the website to at least give some reasonable doubt to it - in which case, the customer should follow up to ensure the product meets their specifications.
 
#98
StuartV said:
Anyway, it's pretty clear that none of the "it's common sense and that guy was an idiot" crowd are going to admit they were wrong, or apologize to the guy... OR explain how the actual common sense I posted in post 87 is not really common sense. So, there really is no point in my continuing to read or respond in this thread.

Peace, out, yo. ;)
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Though we've been debating back and forth - I certainly never called the guy an idiot! My entire point is this: the entire neck manufacturing process isn't spelled out step-by-step on the website, so the customer should do their due diligence to ensure the product meets the expectations.

As far as the common sense thing goes - sure, it's perfectly logical to think about the manufacturing process the way you describe it. But would it not also be logical to imagine it in a different way (as they actually do it)? There lies my point - there can be a multitude of perfectly logical avenues as to how a neck is manufactured, and the onus is on the customer to find out which one is used, and more importantly, if it meets their needs.
 
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