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Maybe I'm a bit different than most because I worked in retail for a few years, but to me it's all about service. That's why I shop in my favorite brick-and-mortar where the employees are more like friends to me. Find great people and buy from them. If they don't have what you want, see if they'll order it - they probably will.
That being said some of the websites certainly have great service too, but I love to go into a store and take something home that day, and shake the person's hand too.
Keep independent music stores alive.
Typically the only place to find most boutique items is through internet purchases, either here or through a retailer. If the item I'm looking for is a more standard need, I'll purchase locally.