I thought I did try all the steps, but need to look at it again. I have not tried a system reset yet, leaving that as a last resort! lol I've set up some very useful sounds and like the way the pedal works and sounds, so if I can't tweak from my laptop it's not the end of the world! I for one have tried the GT6B and the BP200 and like the pure sounds of the zoom the best. it could be that the zoom has newer technology in it then the other effects I had, but it's the only pedal that does not change the way my G&L 2500 our my other basses sound. it adds to the sound, not covers it up! Again thanks to all the zoomers for your help! I hope I can return the favor sometime!