I'm looking for a bit of advice if anyone can help.
I have a Orange Terror 500, Harkte 4x10 and an Ampeg B115E cabs. The Ampeg has blown twice since I bought it one year ago (new). Ampeg are refusing to fix it this second time and this is what they said:
"Our engineer has tested this unit and advised that the speaker has a faulty voice coil.
This could have been caused by a faulty external amplifier outputting a DC voltage, but very likely is that the speaker has been overdriven by the customer.
In either instance, this is not a manufacturing defect and is therefore not covered under warranty.
We are happy to forward this unit on to a qualified service centre for you, but the repair would be chargeable and all correspondence would need to be through them directly moving forward.
Please confirm that you would like us to forward this unit on to a service centre, and we will get it shipped for you."
They then said
"This was probably the issue the first time that you had to return it and have just been lucky that they repaired it under warranty"
The Ampeg is 220W and the Hartke is 300W, and when the Ampeg blew both times there wasn't any smoke nor smell.
Anyone shed some light? Is this something that is common?
I have a Orange Terror 500, Harkte 4x10 and an Ampeg B115E cabs. The Ampeg has blown twice since I bought it one year ago (new). Ampeg are refusing to fix it this second time and this is what they said:
"Our engineer has tested this unit and advised that the speaker has a faulty voice coil.
This could have been caused by a faulty external amplifier outputting a DC voltage, but very likely is that the speaker has been overdriven by the customer.
In either instance, this is not a manufacturing defect and is therefore not covered under warranty.
We are happy to forward this unit on to a qualified service centre for you, but the repair would be chargeable and all correspondence would need to be through them directly moving forward.
Please confirm that you would like us to forward this unit on to a service centre, and we will get it shipped for you."
They then said
"This was probably the issue the first time that you had to return it and have just been lucky that they repaired it under warranty"
The Ampeg is 220W and the Hartke is 300W, and when the Ampeg blew both times there wasn't any smoke nor smell.
Anyone shed some light? Is this something that is common?