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Atrocious Customer Service from Gear4less

  • Thread starter Thread starter Deleted member 92857
  • Start date Start date
#61
Deleted member 92857 said:
Yeah, but I’m a sucker for saving basket cases. It’s more of a project/quest.
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I've certainly been there, and have hit my share of brick walls with projects that only make sense to me (ever try to remove ozite - aka rat fur - from a cab?). I've also had to remind myself on more than one occasion that nobody is obligated to help me (without a warranty). There is a reason why bench fees exist and why some kinds of restorations have a price tag greater than just buying the same thing used. With that in mind, is it reasonable expect that anyone else should treat your project as more than a "basket case"?
 
#62
Deleted member 92857 said:
Wow. In looking over the responses to a legitimate customer service fail, I recall that I was pretty active on TalkBass in the late 20-teens. Then somebody said something to me that was highly offensive to both my religious upbringing and my ethnicity, and not a word was said about it. I know I don’t have the media darling ethnicity or religious faith, but I didn’t think sheer abuse of it would be tolerated. After posting here about a legitimate customer service fail, think I see why I didn’t post and talkbass for six or seven years. Thanks to those who reminded me why.
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Maybe next time start with a question rather than dissing the latest (4th) Eden owner? G4M have helped many in here spend their money :)
 
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#63
I am really sorry but...
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#64
Deleted member 92857 said:
Wow. In looking over the responses to a legitimate customer service fail, I recall that I was pretty active on TalkBass in the late 20-teens. Then somebody said something to me that was highly offensive to both my religious upbringing and my ethnicity, and not a word was said about it. I know I don’t have the media darling ethnicity or religious faith, but I didn’t think sheer abuse of it would be tolerated. After posting here about a legitimate customer service fail, think I see why I didn’t post and talkbass for six or seven years. Thanks to those who reminded me why.
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I'm curious, which ethnicities and religious faiths are the media darlings?
 
#69
Deleted member 92857 said:
Wow. In looking over the responses to a legitimate customer service fail,
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Except it wasn't a customer service fail. You got an answer you didn't like which is that the company clearly stated that they don't provide "repairs or services". You then asked the same question and got pissy when you didn't get a different answer. You then send them an insulting email, containing assumptions with no backup, and then come here to vent your pissiness.

And don't like it when you get called on it.
 
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#70
I haven't read this whole thread, but the "fuse" was a 24 volt aircraft bulb. Don't remember the specifics. But it's an interesting design. At low power, it looks like a wire. As the power increases it gets hot and shows resistance. Ultimately it blows.
 
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#71
mbrain said:
I haven't read this whole thread, but the "fuse" was a 24 volt aircraft bulb. Don't remember the specifics. But it's an interesting design. At low power, it looks like a wire. As the power increases it gets hot and shows resistance. Ultimately it blows.
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I believe Eden used a 12.8V bulb, but they may have also used a 24V bulb. There should be a code on the end of the bulb that identifies by part number.
 
#72
mbrain said:
I haven't read this whole thread, but the "fuse" was a 24 volt aircraft bulb. Don't remember the specifics. But it's an interesting design. At low power, it looks like a wire. As the power increases it gets hot and shows resistance. Ultimately it blows.
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More a current limiter than a pure on/off fuse. But you give it enough and it will blow like a lightbulb, right? I have those in a few speaker made by different manufacturers.
 
#73
frankie5string said:
More a current limiter than a pure on/off fuse. But you give it enough and it will blow like a lightbulb, right? I have those in a few speaker made by different manufacturers.
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The cold resistance is low, as it passes current it heats up, the resistance increases, which limits the current.

It’s a non-linear resistance element.
 
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#75
Deleted member 92857 said:
You all probably already know this, but Gear4music customer service bites donkey ass. I’m restoring an Eden 210XLT. I reached out to them for replacements, reckoned, or redone kits for the 10s. I also asked the rating on the fuse, which is blown and appears to be unmarked. They replied:
Good afternoon,

Thank you for your email.

We regret to inform you that we do not stock the spare part that you require and we do not offer repairs or services on non warranty items.

We're very sorry we couldn't be of any further assistance.

And if there is anything else we can help you with, please don't hesitate to get back in contact.

Fine, I get it. Old stuff, they don’t stock parts for old stuff. So I replied, repeating the question about the fuse. I got the same canned email. ***??? You can’t tell me the rating of the fuse? You don’t have the specifications of the product? What if a lawyer calls and says his frigging client managed to hurt himself with the product and they are suing for $50 million? You gonna have trouble producing the specifications then??

I responded:

Wow. What terrible, atrocious customer service! I understand not having older parts, but someone in your company CERTAINLY has fuse specifications for this cabinet, if for nothing other than possible future liability issues.

Given this abysmal performance in customer service, I will take great care to buy NOTHING from any Gear4music company, and I will share my horrible experience with your company on TalkBass and all the music groups on Facebook in which I participate.


I don’t care if Gear4music is selling the holy grail of bass equipment for 29 cents, they can stick it where the sun don’t shine.
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If this is D series cab, it’s my recollection it’s standard aviation light bulb on the L-Pad.
 
#76
I blew a bulb in a D210XLT shortly after I got it (yeah, I was being a bit overly aggressive with it). Just found an email dating back to 2000, where Eden (the original operation) responded that they used a 24 volt, 18 watt bulb. Who knows whether that changed over time-when agedhorse speaks, it's good to listen.
 
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#77
frankie5string said:
Right... not limiter, resistance... Like an SK3 I have hanging off a few JBL tweeter crossovers.
I think the ones I have are rated for less than 30 watts.
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It functions like a limiter because the non-linear curve looks an awful lot like a soft knee limiter.

mbrain said:
I blew a bulb in a D210XLT shortly after I got it (yeah, I was being a bit overly aggressive with it). Just found an email dating back to 2000, where Eden (the original version) responded that they used a 24 volt, 18 watt bulb.
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Ok, it appears that there may be two different bulbs that were used by Eden. Checking the end of the bulb for the code will identify which one.
 
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#79
mbrain said:
I haven't read this whole thread, but the "fuse" was a 24 volt aircraft bulb. Don't remember the specifics. But it's an interesting design. At low power, it looks like a wire. As the power increases it gets hot and shows resistance. Ultimately it blows.
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i think i first saw this "light bulb as horn limiter" idea in the old community sound PA stuff from the '90s, where the bulb was positioned to be visible through the front; that way the soundguy could see the bulbs lighting up and realize he was pushing the PA cabs too hard
 
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#80
taliesin said:
Well, as the OP has deleted his account and appears to have cut and run rather than admit he may have been mistaken it appears the point is probably moot.

Always my favourite Rick Springfield quote.
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He’s probably posting in another forum about how terrible the responses were in this thread at this very moment.
 
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