Guys, please tell manufacturers what you expect when they put out defective stuff. I'm sure they read this stuff. I recently put a set of expensive strings on a bass only to find out the E string rattles and was dead. It sounded really off. The string set was close to $60. I contacted the company and they were quick to get back to me. They told me that I have to send them the old string so that they could analyze it to make sure they made it and that it was defective and then they would ship me a replacement string after that analysis if they found it defective. So a week later I have replacement in the mail but I won't buy from a company with that type of policy again. HERE IS WHAT I EXPECT: I extended trust in buying the product at a premium price and I expect a little trust in return - if I say its bad, it's bad. We don't need to waste time and shipping costs. Send me a paid return envelope if you want the defective item back. How many people are going to lie bout a single dead string. If you screw up as a manufacturer and I have to send something back to you, I expect something extra to make up for the inconvenience. It could be anything, a hat, a t-shirt, a coupon, a set of strings, whatever. My time is money, I want something extra to make up for it and that's how I handle my business and my customers. I believe that should be built into the price of expensive stuff, be it strings, basses, whatever. If its not built in, your business model is flawed, fix it. There's my .02.