Unfortunately, no, Carvin is not too good for this and, no, the bass is not too good to be wrong. My instrument and the instruments of others are clear evidence of this.
Trust is, without a doubt, a big issue. Carvin failed to meet very simple business standards and continues to violate the trust of its customers. My situation leads me to ask other questions about my instrument such as: Are these the medium stainless steel frets I ordered? I don't know. Unless I have them evaluated by someone with metallurgical experience, I guess I will have to "trust" they are the correct frets. Is the truss rod installed and functioning correctly? I don't know. Is this the Alder body that I ordered? I don't know. You see my point.
At this point, I'm considering retuning the bass for a complete refund and looking elsewhere. I am already anticipating another "Carvin surprise" when I receive my fretless in the near future. I have no confidence that I will receive what I ordered. One should look forward to the arrival of a new instrument, not meet it with scissors, packing tape and return label at the ready.
Mr. Bromberg's efforts are greatly appreciated. However, no matter how many highly respected endorsers Carvin brings on board, they are simply not involved in the day to day process at the factory. I have a very hard time believing there isn't some type of final inspection process where the instrument is evaluated from top to bottom against the order sheet and all functions and features are detail inspected before it's packed for shipment.
Carvin continues to be burdened with the reputation it has earned.