I like to think of myself as extremely easy-going an approachable. About a year ago, I emailed him about having a headstock painted to match a body and have a custom decal applied and clear coated over. In a span of 3 hours, he sent me 3 emails. The first one said it's really not worth his time or effort (even though he had about 6 such examples of him doing this exact work on his website), but if I HAD to have it done, he'd do it for X amount of dollars. His second email, explained yet again what a pain in the ass doing this was, and that he'd have to charge me even more for it. Also, he pointed out several times that my shipping box for the neck had to be an exact size, or he wouldn't accept the delivery, nor would he use one of his boxes to ship it back. His third email, which arrived not even an hour later, asked me, QUOTE "so do you want this done or not??" and was extremely confrontational.
It should be mentioned that I saw all three of these emails at the same time. Horrified, I sent him an email askingif this was some kind of joke. Needless to say, I told him what I thought of him and his business, and he didn't see a cent of my money. Judging by what I'm reading on here, I made a sound decision.
I really hope everything is ok with this gentleman.