Not necessarily! Some luthiers choose to leave a little space between the legs and the wheel. This makes adjusting the bridge much easier under tension. The disc doesn't really transfer sound so much as the rod it's attached to, so its fit is mainly aesthetic.
Just graphite the crap outta the end of the bridge legs and use pink peg soap on the threads. If the player is still having a hard time turning the adjusters then they should get back in the practice room and do some Guettler exercises. I'm with Jake, they should be flush on the legs.
